Fendi
Senior or Client Advisor [FENDI Heathrow Airport Store]
London
Posted 3 days ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
FENDI Ambassador – Job Responsibilities
MISSION STATEMENT
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to clients.
MAIN ROLE & RESPONSIBILITIES
Sales Performance
- Engage in upselling, cross-selling, and multiple-selling for all product categories;
- Monitor individual sales and achieve performance targets and KPI as directed by Department Manager / Store Manager;
- Provide customer feedback on products, particularly newly launched items.
Client Management
- Strengthen customer relations and nurture a loyal FENDI customer base, while effectively using and mastering company CRM tools;
- Implement CRM campaigns and set up One On One appointments aligned with targets and company guidelines;
- Manage customer service quality to meet expectations through a professional and individualized approach.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Store Operations
- Perform store duties assigned by team leaders and management;
- Demonstrate proficiency in:
- Company Sales Management System (stock transfer, payments, stock inquiries, and customer database input).
Stock Management
- Ensure inventory accuracy by:
- Receiving, displaying, and storing merchandise according to company guidelines (if applicable in a stock-less retail environment);
- Supporting store stock takes and cycle counts.
Store Maintenance
- Maintain visual merchandising in line with company standards;
- Uphold a safe, clean store environment through daily housekeeping duties;**
- May be required to permit other tasks as assigned based on capacity.
PROFILE
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience & Education
- Minimum 5 years’ experience in the Retail Fashion industry, with at least 2 years in Luxury Sales;
- Bachelor’s Degree or equivalent preferred.
Skills & Attributes
- Adheres to high image standards and luxury ambiance;
- Strong selling and communication skills required;
- Excellent relationship-building, self-reliance, friendliness, and patience essential;
- High level of **organisation, professionalism, and self-confidence;
- Exceptional customer service acumen;
- Proficiency in computer skills and Retail Management Systems;
- Goal-oriented with ability to effectively multitask;
- Strong knowledge or interest in fashion/luxury industry ideally possess;
- Fluent in English, knowledge of a second language would be advantageous.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Sales Performance
Client Management
Stock Management
Store Operations
Customer Service
Communication Skills
Organization
Professionalism
Self-Confidence
Multitasking
Fashion Knowledge
Luxury Industry Knowledge
CRM Tools
Visual Merchandising
Retail Management
Computer Skills
Location