Fendi
Senior or Client Advisor LG&ACC [FENDI New Bond Street Flagship Boutique)
London
Posted 3 days ago
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FENDI Ambassador
MISSION STATEMENT
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to our clients.
Main Role & Responsibilities
Sales Performance
- Engage in upselling, cross-selling, and multiple selling for all product categories
- Monitor individual sales performance and achieve targets and KPIs set by Department Manager / Store Manager
- Provide customer feedback on products, especially newly launched ones
Client Management
- Strengthen customer relations and nurture a loyal FENDI customer base
- Implement CRM tools and master usage of the Company CRM tools provided
- Execute CRM campaigns and set up One-On-One appointments in alignment with targets and guidelines
- Ensure high service quality by delivering a professional and personalised customer experience
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Store Operations
- Perform duties assigned by team leaders and management
- Correctly operate the Company Sales Management System for:
- Stock transfer
- Payments
- Stock inquiries
- Customer database input
Stock Management
- Maintain inventory accuracy through:
- Proper receipt, display, and storage of merchandise (per company guidelines)
- Supporting store stock takes and cycle-counts
- (If applicable: assist in maintaining backroom stock per guidelines)
Store Maintenance
- Maintain visual merchandising standards as per company guidelines
- Keep the store environment safe, clean, and well-maintained
- Implement daily housekeeping duties
- May carry out any other duties within capacity deemed reasonable by the Company
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Profile Requirements
Experience
- Minimum 3 years’ experience in Retail Fashion, with at least 1 year in Luxury Sales
Education
- Bachelor’s Degree or equivalent preferred
Key Competencies
- Maintains a high-level personal image standard
- Strong selling and communication skills
- Exceptional relationship and customer service skills, independent, friendly, and patient
- Organised, professional, self-confident, and goal-oriented
- Excellent multitasking abilities
- Deep knowledge or strong interest in fashion/luxury industry
- Fluent in English; knowledge of a second language is a plus
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Skills
Sales Performance
Client Management
Stock Management
Store Operations
Customer Service
Communication Skills
Visual Merchandising
CRM Tools
Inventory Management
Multitasking
Fashion Knowledge
Retail Management
Organization
Professionalism
Self-Confidence
Relationship Skills
Location