Fendi
Senior or Client Advisor LRTW [FENDI New Bond Street Flagship Boutique)
London
Posted about 23 hours ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Job Responsibilities
MISSION STATEMENT
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
Sales Performance
- Engage in upselling, cross selling, and multiple selling for all product categories;
- Monitor individual sales and achieve performance targets and KPIs by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry, and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale; category experience is essential and strong styling skills are an advantage;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly, and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal-oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Sales Performance
Client Management
Stock Management
Store Operations
Customer Service
Communication Skills
Organization
Professionalism
Self-Confidence
Fashion Knowledge
Multitasking
CRM Tools
Visual Merchandising
Retail Management
Styling Skills
Goal Oriented
Location