Vospers
Senior Parts Advisor
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About Us
Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
- Full range of motoring discounts on MOTs, servicing, sales, and parts
- Access to an online platform with discounts across multiple retailers
- Paid sickness scheme
- Full range of employee assistance programmes and support services
- Cycle to Work scheme
- Professional development via our Motorv8 and Vospers 5 training schemes
- Manufacturer-specific training
- Generous staff and customer referral scheme
Job Title
Senior Parts Advisor or Parts Advisor
The Role
The main purpose of a Vospers Senior/Parts Advisor is to satisfy customer needs by identifying and issuing the correct parts, to maximize all sales opportunities and work closely with other team members and Sales Representatives to identify and convert sales growth opportunities.
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Key Responsibilities
- To assist in answering incoming phone calls within our call center at peak times.
- Offer existing customers who call in at least one product from any of our promotions.
- Aim to make a minimum of 50 outbound calls per day to recover any potential lost sales, add link sell opportunities or cross sell aftermarket parts on price led enquiries.
- Analyse sales data to understand what products can be promoted to specific customers.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
- Assist the parts advisors with complex situations, i.e. customer queries and look up of parts.
- Cover for the parts Supervisor in his absence.
- Set examples at all times for staff to follow in respect of our core values.
Experience and Qualifications
- Motor trade parts experience would be advantageous.
- Computer literate in Microsoft Excel and Word.
- Previous experience using the CDK Drive (Kerridge) system valuable.
- Previous experience using Internet based portals would be beneficial.
Location
Torbay
Salary
To be discussed at interview, dependent on experience and qualifications
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Hours
Full time Monday to Friday 40 hours a week
Care - Accountability – Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Vospers are a Disability Confident Employer
If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at hr@vospers.com or 01752 636342
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