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Job Purpose
To supervise the pastry department including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stock levels. Prepare a variety of desserts, pastries, or other sweet goods and will play a key role in the running of the kitchen by creating and maintaining high standards of quality in both co-operative teamwork and dishes.
Support the Head Chef to deliver standards and efficient delivery of food preparation and operation within the tea rooms, private dining and event spaces of the kitchen at The Mackintosh Tearooms creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards. The Pastry Chef will report to the Head Chef and work closely with the VSM F&B at the Mackintosh Tearooms.
Key Responsibilities And Accountabilities
- Supervise pastry team
- Ensure that the required standards are adhered to in the production and preparation of food
- Ensure all complaints, requirements and suggestions by customers are attended to accordingly
- Give appropriate support or guidance to members of pastry team when the need arises and escalate to the Head Chef when appropriate
- Ensure all dishes are prepared and finished to required specification
- Monitor the quality and quantity of food prepared
- Manage HACCP as required
- Prepare a wide variety of goods such as cakes, scones etc. following traditional and modern recipes
- Ensuring the presentation of products produced will be beautiful and exciting
- Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget
- Check quality of material and condition of equipment and devices used for cooking
- Guide and motivate pastry assistants and pastry chefs to work more efficiently
- Support recruitment and training
- Maintain a lean and orderly cooking station and adhere to health and safety standards
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Visitor Experience
- Support the Head Chef to deliver actions plans based on customer feedback and Mystery Shoppers
- To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs
- To ensure all food is cooked, presented and served in line with Trust standards using innovation in the method and style of presentation and food service
- To support the delivery of hospitality events at the Mackintosh Tearooms in line with Trust policy and procedure
Health & Safety, Food Safety, The Environment
- To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures.
- To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual.
- To ensure all equipment is well maintained and is in good working order.
- To make recommendations for renewal and replacement of equipment when required.
- To maintain location cleaning schedules.
- To ensure that all Trust procedures and work instructions are fully understood and practiced
- To attend all health and safety training courses as required.
- To promote and encourage environment improving initiative, as appropriate within the business.
- To record and report all accidents within the location, adhering to location and company procedures.
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This role does not require you to undertake a criminal records check.
Qualifications & Experience
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
- Proven experience as Pastry Chef, baker or relevant role
- Working knowledge of various computer software programs used in kitchen management
- Knowledge of Basic health and safety protocols
- Effective communication skills
- A good sense of business; to be efficient and cost effective
- Ability to cope under stressful conditions
- Great attention to detail and creativity
- Willingness to replenish professional knowledge
- In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition
- Working knowledge of baking with ingredient limitations (pastries that are gluten free, sugarless etc.)
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