HCA Healthcare UK
Senior Patient Access Officer
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Senior Patient Access Officer
Senior Patient Access Officer
Location: The Princess Grace Hospital, London Hours: Full-time, 37.5 per week (Mon–Fri, 7.30am–8pm duty coverage, 7.5-hour shifts, must be flexible) Contract: Permanent
About the Role
We’re seeking a Senior Patient Access Officer to support the Patient Access Leader in delivering high-quality, customer-focused services at the Patient Access Department. Your core responsibility will be providing hands-on supervision, ensuring operational excellence, and maintaining a responsive, compliant service aligned with HCA UK’s mission to care for and improve human life.
Key Responsibilities
- Administer haut institutional standards — Ensure all administrative functions adhere to quality benchmarks.
- Team enablement — Equip colleagues with necessary tools/supplies; address any operational gaps.
- Patient match. — Confirm all patients meet HCA UK criteria for financial settlement—whether Sponsored or Self-funded.
- Escalation support — Work with the Patient Access Manager (PAM)/Patient Access Leader (PAL) for complex queries.
- Service management — Oversee waiting areas, rota planning, and staffing to prevent coverage gaps.
- Supervisory duties — Instruct team members, deputise for the PAL, and assist with complex tasks.
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Key Requirements
- Essential:
- Proven experience in patient access or comparable roles.
- Supervisory experience in a healthcare/admin context.
- Strong numeracy and communication skills.
- Basic IT proficiency and understanding of medical terminology.
Why Join HCA UK?
HCA UK is one of the UK’s largest providers of privately funded healthcare, invested in transforming treatment options, staff wellbeing, and career growth. Success depends on contributing to a purpose-driven organisation where passionate, capable people deliver care with impact.
Culture & Values
We are guided by four pillars:
- Unique & Individual — Celebrate individuality, uphold dignity.
- Kindness & Compassion — Prioritise patient-centred care and collegial wellbeing.
- Honesty, Integrity & Fairness — Act with transparency and decency.
- Loyalty, Respect & Dignity — Treat colleagues as valued family members.
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Reasonable Adjustments
We are a Disability Confident employer. Please inform us if you require:
- Flexible working arrangements.
- Adjustments during recruitment/onboarding.
Benefits
As a valued team member, you’ll receive:
- 25 paid leave days (increasing with service), with buy/sell options.
- Comprehensive healthcare insurance and comprehensive pension contributions (growing with tenure).
- Season Ticket Loan, Cycle to Work Scheme, and Enhanced Maternity/Paternity support.
- Employee discounts: private healthcare, The Portland maternity packages, 800+ retailers, plus lifestyle/ health benefits tailored to you.
Join a team that prioritises your growth as well as our patients. Apply today.
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