Innovative Trials
Senior Patient Recruitment Associate
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Job Description
As our Senior Patient Recruitment Associate at Innovative Trials you are a customer-oriented professional with a strong results-driven approach. The overarching goal of the Senior Patient Recruitment Associate is to own and nurture relationships and opportunities with existing clients and build them into long-term profitable ones. You will be responsible for managing multiple Patient Recruitment and Retention studies, ensuring they are delivered on time and to the highest possible standards.
Job Requirements
- Degree in life sciences, healthcare, or related discipline, or equivalent industry experience.
- 3 years experience working in a patient recruitment / retention role in a CRO or pharmaceutical company.
- Experience working with patient recruitment and retention materials.
- Excellent organisation and communication skills, both written and oral.
- Ability to multitask, managing a variety of projects simultaneously.
- Experience in working with Google Suite and proficient in using Microsoft Office programs; Excel, Word, and PowerPoint.
Job Responsibilities
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Execution, and Growth
- Operational Excellence: Translate high-level strategy into actionable workflows, ensuring your project teams deliver a seamless, "world-class service" to all internal and external stakeholders.
- Team Engagement: Create a "safe home" for the team where diverse perspectives are heard.
Project Management and Governance
- Manage internal teams to deliver projects "In Full, On Time, and Within Budget".
- Ensure strict adherence to company/client policies and regulatory requirements throughout the whole project lifecycle. Including managing the full suite of project documentation, from initial start-up to final reporting.
- Collaborate with clients to define and monitor KPIs and project milestones. Design and deploy rapid-response contingency plans whenever performance metrics deviate from targets to ensure seamless project recovery.
- Manage all financial aspects of programs, including forecasting, invoicing, and change orders with minimal oversight.
- Manage vendor relations, ensuring all task orders and quotes are accurately executed. Oversee the day-to-day vendor performance and escalate operational bottlenecks in real-time to maintain project momentum.
- Enhance study profitability by strategically delegating roles and balancing team workloads.
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Strategic Problem Solving & Operations
- Oversee the execution of multi-channel deliverables (materials development, translation, fulfilment, and digital).
- Support with process enhancements to increase team efficiency and productivity.
- Demonstrate inclusive leadership by actively involving JAE, AEs in project discussions and decision-making. Provide growth opportunities for study team members to expand their skills and knowledge. Proactively identify and communicate development needs to line management to support tailored talent growth plans.
Job Benefits
- Competitive Salary
- Discretionary Bonus
- People’s Pension
- Healthcare
- Life Assurance
- Flexible Working
- Flu Jab
- 24 days Annual Leave plus Bank Holidays
- Long Service Rewards
- EV Car Scheme
- Recruitment Referral Programme
- Company Events
- Free Parking
- Cycle to Work Scheme
- Employee Assistance Program (EAP)
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