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Senior Payments Program Manager
Senior Payments Program Manager
The AI-powered OS for beauty, wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios, and health practices.
Trusted by millions of consumers and businesses worldwide, Fresha is used by:
- 140,000+ businesses
- 450,000+ stylists and professionals worldwide
- Processes over 1 billion appointments to date
The company is headquartered in:
- London, United Kingdom
- With 15 global offices
Fresha allows consumers to:
- Discover
- Book
- Pay for beauty and wellness appointments with local businesses via its marketplace
Beauty and wellness businesses and professionals use an all-in-one platform to manage entire operations with:
- Intuitive business software
- Financial technology solutions
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating:
- Appointment bookings
- Point-of-sale
- Customer records management
- Marketing automation
- Loyalty programs
- Beauty products inventory management
- Team management
The consumer marketplace unlocks revenue potential for partner businesses by leveraging:
- Online bookings
- Automated marketing through mobile apps
- Advanced integrations with major tech brands, including Instagram, Facebook, and Google.
Role Overview
We’re looking for a Senior Payments Program Manager to own the operationalisation of our payments strategy. This role will act as the conduit between strategy, operations, and execution—translating high-level priorities into clear initiatives and ensuring they are delivered end-to-end across payments and hardware (including terminals).
This is a high-impact individual contributor role focused on making things happen. Key responsibilities include:
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- Bringing structure to complex, often undefined problems
- Defining what needs to be done
- Driving delivery from idea through to implementation
- Ensuring strategic priorities are not only defined but consistently executed
Key Responsibilities
Strategy → Execution
- Translate payments strategy into clear, actionable initiatives—defining what needs to be done, by whom, and by when
- Identify and shape new initiatives required to deliver against strategic priorities
- Break down complex problems into structured, executable plans
Program Ownership
- Own and drive a portfolio of payments initiatives across:
- Acceptance
- Terminals
- Pricing
- Payment optimisation
- Track progress
- Manage dependencies
- Ensure delivery against milestones
Payments & Hardware
- Lead execution of terminal-related initiatives (e.g. new device rollouts, upgrade cycles, replacement strategies)
- Define and operationalise approaches for legacy hardware (e.g., what to do with existing terminals, upgrade vs. replace decisions)
Cross-functional Delivery
- Act as the central conduit between strategy, operations, and execution across Payments, Commercial, Product, and Operations
- Drive alignment
- Ensure teams are accountable for delivery
Execution & Accountability
- Drive initiatives forward by working closely with commercial teams, ensuring progress against priorities such as:
- Adoption
- Wallet share
- Pricing
- Proactively identify blockers
- Challenge where needed to drive resolution across teams
- Maintain momentum across multiple initiatives, ensuring consistent progress and delivery
Reporting & Visibility
- Provide clear, regular updates to leadership on progress, risks, and performance
- Create visibility across all active payments programs and priorities
What We’re Looking For
- Hands-on experience in payments, fintech, or POS/terminal environments, with exposure to:
- Payment acceptance
- Acquiring
- Hardware rollouts
- Track record of delivering complex, cross-functional initiatives end-to-end (e.g. launches, migrations, rollouts, or process improvements)
- Experience working closely with commercial/goto-market teams to drive adoption, revenue, or wallet share
- Ability to bring structure to ambiguous problems—defining initiatives, plans, owners, and timelines; driving execution with limited direction
- Proven executor who consistently follows through and delivers across multiple concurrent initiatives
- Strong stakeholder operator able to:
- Align product, commercial, and operations teams
- Challenge when needed
- Maintain forward momentum
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Inclusive Workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on:
- Race
- Colour
- Religion
- Sex
- Sexual orientation
- Age
- Marital status
- Gender identity
- National origin
- Disability or any other applicable legally protected characteristics
Accessibility: If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so we can support you.
About Data Processing
We may use artificial intelligence (AI) tools to support parts of the hiring process (e.g., reviewing applications, analyzing resumes, assessing responses). AI tools assist our recruitment team, but do not replace human judgment. Final hiring decisions are made by humans.
If you would like more information about how your data is processed, please contact us.
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