BAPON Technologies
Senior Pega Business Architect
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Senior Pega Business Architect
We are seeking an experienced Senior Pega Business Architect to lead business analysis and requirements management across large-scale Pega transformation programmes. The successful candidate will work closely with business stakeholders, product owners, architects, and delivery teams to translate business needs into Pega solutions using Agile methodologies and Pega best practices.
The ideal candidate will have strong stakeholder management skills, extensive experience in Pega delivery, and the ability to bridge business and technology teams.
Key Responsibilities
Business Analysis
- Lead workshops with senior business stakeholders.
- Capture, analyse and document business requirements.
- Understand current ("As-Is") and future ("To-Be") business processes.
- Identify opportunities for automation and process improvement.
- Produce high-quality user stories with clear acceptance criteria.
- Prioritise backlog items alongside Product Owners.
- Manage requirement traceability throughout delivery.
Pega Solution Design
- Collaborate with Lead System Architects (LSAs) and System Architects.
- Translate business requirements into Pega case types and workflows.
- Define personas, user journeys and customer experiences.
- Support data modelling and business object identification.
- Ensure solutions align with Pega best practices and guardrails.
- Participate in application design sessions.
Stakeholder Management
- Build strong relationships with business users.
- Challenge requirements constructively.
- Present solution options and recommendations.
- Manage conflicting priorities across stakeholders.
- Support governance boards and steering committees.
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Agile Delivery
- Work within Scrum teams.
- Facilitate backlog refinement sessions.
- Support sprint planning.
- Participate in daily stand-ups.
- Conduct sprint reviews and demonstrations.
- Support UAT planning and execution.
Documentation
- Produce and maintain:
- Business Requirements Documents (BRDs)
- User Stories
- Process Maps
- Use Cases
- Decision Tables
- Acceptance Criteria
- Functional Specifications
- Business Rules
- Wireframes (where required)
- Requirement Traceability Matrix
Leadership
- Mentor junior Business Architects.
- Review analysis deliverables.
- Drive business analysis standards.
- Support proposal development and estimation.
- Contribute to Centre of Excellence (CoE).
Required Skills
- 8+ years of Business Analysis experience
- 5+ years delivering Pega projects
- Strong understanding of Pega Platform
- Experience with Pega Constellation (preferred)
- Experience in Case Management solutions
- BPM knowledge
- Customer Journey Mapping
- Process Modelling
- User Story writing
- Agile Scrum delivery
- Requirements elicitation
- Stakeholder management
- Workshop facilitation
- Strong documentation skills
Technical Knowledge
- Good understanding of:
- Pega Case Lifecycle
- Personas
- Channels
- Data Objects
- Decisioning
- Business Rules
- Integrations
- REST APIs
- Security concepts
- Reporting
- SLA configuration
- Correspondence
- Routing
- Work Queues
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Preferred Domain Experience
- Experience in one or more of:
- Banking and Financial Services
- Government
Essential Qualifications
- Certified Pega Business Architect (CPBA)
- Agile/Scrum certification (desirable)
- Business Analysis certification (BCS/IIBA) (Mandatory)
Soft Skills
- Excellent communication skills
- Strong analytical thinking
- Problem-solving mindset
- Leadership capability
- Negotiation skills
- Influencing skills
- Presentation skills
- Customer-focused approach
- Ability to work under pressure
Typical Deliverables
- Business Process Models
- User Journey Maps
- User Stories
- Product Backlog
- Acceptance Criteria
- Functional Specifications
- Process Documentation
- Workshop Outputs
- Requirement Traceability Matrix
- UAT Support Documentation
Success Measures
- High-quality requirements delivered on time
- Minimal requirement defects
- Strong stakeholder satisfaction
- Successful sprint delivery
- High backlog readiness
- Compliance with Pega guardrails
- Improved business process efficiency
- Successful user acceptance testing
Desirable Experience
- Pega Customer Service
- Pega Customer Decision Hub (CDH)
- DevOps practices
- Jira
- Confluence
- Pega Agile Studio
- Enterprise architecture frameworks (e.g., TOGAF)
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