XPS Group
Senior Pensions Administrator
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Senior Pensions Administrator
Consultant – Pensions Administration (Defined Benefit Schemes) – Bristol
Location
Bristol
Grade
Consultant
Employment Type
Permanent | Hybrid
Reference
REQ003661
About XPS Group
XPS Pensions Group is a pioneering force in the pensions industry—honoured with numerous awards and industry recognition. As the largest pure pensions consultancy in the UK, we employ around 2,000+ talented colleagues across 15 locations nationwide, delivering specialist advice to over 1,600 pension schemes and managing pensions for 1 million+ members. Listed on the London Stock Exchange Main Market, we combine expertise with bold thinking to drive progress and impact.
About The Team
Our pensions administration specialists work with a diverse range of trust-based company pension schemes, including:
- Defined benefit schemes
- Defined contribution schemes
- Career average revalued earnings (CARE) schemes
- Hybrid schemes
We deliver a full suite of pensions administration services, including:
- Scheme administration
- Member communication
- Scam identification and prevention
- Payroll integration
- Pension scheme accounting
- De-risking projects
- Technical consultancy
Our scheme-based approach ensures one dedicated team for each client, fostering strong relationships and clarity of focus. After all, pension schemes exist for our members, so exemplary customer service sits alongside technical excellence and rigorous quality control.
Key Responsibilities
-
Training & Mentoring
- Training and supporting other team members
- Assisting junior colleagues and validating their work
-
Scheme Operations
- Meeting deadlines on critical tasks
- Accurately calculating and processing scheme benefits in line with Trust Deed & Rules
- Managing and updating membership records and supporting documentation
- Understanding and applying pension benefit structures, legislation, PSO (Pensions Sharing Orders), and disclosure requirements
-
Projects & Engagement
- Undertaking project work as directed by Team Leader or Manager
- Liaising with clients, scheme actuaries, consultants, pension providers, payroll teams, and third parties
- Providing technical clarity—both verbally and in writing*
- Ensuring compliance with ISO and AAF accreditations
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Customer Service
- Commercial handling of member enquiries via phone, email, or letter
- Upholding standards of quality and process consistency
-
Work Prioritisation
- Ensuring tasks are prioritised correctly to meet deadlines
- readiness to undertake additional tasks as needs evolve within the business
About You: Essential Qualifications
Experience & Attributes
✅ Pensions Industry Expertise Budget handling within DB (Defined Benefit) schemes, with proven experience
✅ Ownership & Accountability Demonstrable commitment to self-development, responsibility, and accountability
✅ Process & Team Approach Methodical and organised in handling responsibilities Willing to support high standards in customer service and improve administrative processes
✅ Leadership & Development Ability to influence a culture of exceptional service, responsiveness, and precision
✅ Organisation & Flexibility Proven ability to plan and adapt while remaining efficient
✅ Drive & Communication Proactive, action-oriented approach with printable communication skills and a can-do attitude
✅ Attention to Detail Strong ability to maximise precision in all outputs
✅ Digital Proficiency Computer-literate with proficiency in MS Office (Excel, Word) and familiarity with pensions-specific software
Qualifications
✅ Education
- Maths & English GCSE (minimum Grade C/5 or equivalent) (Ideally A-Level or equivalent—though exceptions may be made for experienced candidates without formal qualifications)
✅ Professional Development
- Willingnes to study or pursue relevant pension qualifications**, such as:*
- CPC (Chartered Pensions Consultant)
- QPA (Qualified Pensions Administrator)
- DPC (Defined Contribution Pensions Practitioner)
- RPC (Registered Pension Consultant)
- APMI (Associate of the Pensions Management Institute)
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About You: Desirable Qualifications
✔ Judgement & Decision-Making: Capacity to evaluate impact, apply sound reasoning, and make critical decisions
✔ Problem-Solving: Versatility in addressing operational, people-based, and stakeholder challenges
✔ Delegation Skills: Willingness to challenge appropriately, delegate tasks effectively, and guide junior colleagues
✔ Striving for Full Qualification: Active participants in attaining career milestone qualifications, e.g.:
- Members of the PMI
- Elective exams in approach like QPA/RPC/DPC/DPA
Why Join Us
We offer:
- Competitive salary (Paired with an annual discretionary bonus)
- 25 days’ holiday, plus the flexibility to buy or sell leave
- 5% company-wide pension contribution
- Comprehensive health benefits and life assurance
- Discounts with high-street retailers
- Flexible benefits: Including wellbeing, digital GP access, volunteering support
- Referral bonuses for investing in talented candidates
And much more—opportunities to grow, innovate, and make an impact in an environment that values inclusion and diversity.
Equality Opportunity Statement
XPS Group is committed to diversity, inclusion, and equal opportunities. We actively encourage applications from all backgrounds and recognise that diversity drives excellence.
As a Disability Confident Employer, we ensure an accessible, supportive work environment for all. Successful applicants will undergo:
- DBS checks
- References
- Credit eligibility checks
- Proof of eligibility to work in the UK
Note: No visa sponsorship is available.
Find Out More:
For exciting career opportunities, explore our journey at: www.xpsgroup.com
College or Recruiting Teams can apply directly! – recruitment@xpsgroup.com
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