Isio
Senior Pensions Administrator
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Senior Pensions Administrator
Senior Pensions Administrator
About the Role
Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans, we are looking for technically competent and member-focused Senior Pensions Administrators.
Applications are welcome from candidates seeking full-time or part-time arrangements. While this role is advertised for full-time, we will consider alternative working hours—simply state your preferred schedule when applying.
We currently have openings across several UK locations, offering a hybrid workstyle:
- Based in Croydon, Birmingham, Manchester, Reading, Belfast, or Edinburgh
- Flexible working patterns
Key Responsibilities
You will deliver exceptional client service to a portfolio of Defined Benefit pension scheme clients and their members, including:
- Ensuring all scheme activities are processed in line with the scheme rules, taking full responsibility for adherence to client Service Level Agreements (SLAs) and high-standard delivery.
- Performing complex pension calculations and data entry (manual/system) across a range of member/scheme events, including:
- Handling enquiries to the required standard.
- Managing both automated and non-automated processes efficiently.
- Communicating effectively with clients and members on complex queries, with occasional attendance at trustee/client meetings.
- Peer reviewing and quality checking work to ensure compliance with scheme rules, legislation, and agreed Regulatory standards.
- Staying informed about technical, procedural, and legislative changes impacting your scheme portfolio.
- Supporting the mentorship and development of less experienced team members, guiding them in best practices.
- Managing small-scale, ad-hoc projects as required.
- Collaborating closely with risk and compliance teams to ensure Timely resolution of errors, complaints, and omissions, in full alignment with stipulated procedures and SLAs.
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Requirements & Experience
- Previous proven success as a Senior Pensions Administrator, with specialist knowledge of Defined Benefit (DB) pension scheme administration.
- Strong ability to performing complex pension calculations—with peer-review skills ensuring accuracy and regulatory compliance.
- In-depth member calculation knowledge, understanding of DB scheme types, governing frameworks, and key legislative issues.
- Outstanding communication skills: ability to engage thoughtfully with clients, members, and colleagues, fostering trust and clarity.
- Exceptional multitasking skills with rigorous prioritisation to consistently meet SLA deadlines.
- Analytical problem-solver, with a commitment to process improvement.
- Desirable: Professional qualifications (e.g., PMI membership).
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What You’ll Gain
A competitive salary and performance-linked bonus, plus study support to help you:
- Achieve professional qualifications (with salary increases on exam success).
Why Join Isio?
At Isio, we are:
- A fast-growing consultancy offering diverse, impactful work across 10 UK offices.
- A Friedman-brand heritage firm, combining privileged industry insight with collaborative innovation.
- A place of growth—where behaviour is notices as a bold, credible, and accountable culture (our Isio Attitude).
- A talent development champion—investing in training programmes, client exposure, and career progression in your areas of interest.
- Partners & clients put trust in our agility to transform advice, enhance service outcomes, and break industry norms.
- A highly inclusive workplace, dedicated to equity, diversity, and respect—embodying these values in every decision.
Location & Flexibility
- Hybrid work styles supported, tailored to individual preferences.
- Equal opportunities employer—we welcome all eligible candidates.
Ready for Change and Career Growth?
📍 Explore opportunities in our UK offices. 🌐 Learn more at Isio – Careers & Benefits ([link removed]). 📩 Adjustment needs? Contact: hrrecruitment@isio.com.
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