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Senior Pensions Administrator
Senior Pensions Administrator
Do you have strong attention to detail and a commitment to providing ongoing quality?
Do you prioritise customer satisfaction to meet service level agreements?
This is a hybrid role with the flexibility to work both virtually and from our Birmingham office – Monday to Friday.
About Aon
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the Day Will Look Like
You will provide high-quality administration support for internal and external clients, acting as a technical expert within the team:
- Be a Subject Matter Expert (SME) for processes, clients, systems, and tools, ensuring proficiency in processing and checking.
- Monitor team activity and coordinate workload in line with service level agreements (SLAs), organising, prioritising, and making effective workload allocation decisions.
- Produce and analyse reports for internal and external clients, adorning accuracy and relevance.
- Identify issues within team processes and drive solutions to improve workflow.
- Implement changes to tools and documentation necessary for effective service delivery.
- Increase processing knowledge and drive continuous improvement across all team functions.
- Write and maintain knowledge documents, ensuring updates incorporate changes in legislation.
- Share best practices with colleagues through process and tool training.
- Participate in both internal and external audits.
- Serve as a role model by providing constructive feedback to colleagues, fostering a high-performance team culture.
- Coordinate and engage in projects impacting team domains.
- Build strong relationships with client teams, client representatives, and third-party providers.
- Achieve team and individual targets (KPIs, SLAs, quality goals).
- Contribute to the team by supporting colleagues, whether as a mentor to less experienced or a collaborator to more senior teams.
- Maintain technical and regulatory expertise, ensuring compliance with all stipulated policies.
- Perform additional tasks as directed by your manager.
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Why This Opportunity Stands Out
Every day, our colleagues make a meaningful impact on people’s lives, work with exceptional professionals, and uphold their potential. Our shared purpose sets us apart:
Empowering economic and human possibility is at the heart of our identity.
Join our diverse team of pension administrators, where operations experience and a positive attitude drive success. Aon offers comprehensive training and support, making transition seamless.
While knowledge of pensions is advantageous, it is not essential to thrive in this role.
Our hybrid model ensures balanced support:
- Guidance during induction through direct engagement with your supervisor, mentors, and peers.
- Work both remotely and in the Birmingham office for agile yet structured development.
- Effectively blend remote flexibility with in-person collaboration to enhance client service and knowledge-sharing.
At Aon, collaborative growth and well-being are nurtured through a hybrid office environment that fuels individual and team success.
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How This Role Supports You
Aon doesn’t just offer a job—it offers a supportive environment aligned with personal development and well-being.
Career Growth
- Empowering results for our customers and your career lie at the centre of everything we do.
Benefits
- Comprehensive benefits package, championing inclusivity for all colleagues.
Smart Working
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Flexibility extends beyond location—we honour agile working principles, prioritising wellbeing through:
- Two "Global Wellbeing Days" a year, dedicated to self-focus.
- Seamless integration of work and personal life for your optimal performance.
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Ongoing training and skill expansion foster a dynamic, fulfilling career at Aon, enhancing your potential.
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We prioritise inclusivity and ensure reasonable accommodations for those who qualify.
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Aon welcomes all voices, fostering an innovative and equitable workplace.
Skills and Experience That Will Lead to Success
- Strong team player with the ability to meet tight deadlines.
- Excellent communication and problem-solving skills, distinguishing effective solutions.
- Analytical acumen with task management and planning abilities.
- Flexible and result-driven, adaptable to shifting requirements.
Equality and Opportunity Statement
Aon values diversity and promotes equal opportunity, providing necessary accommodations for successful participation in the application, interview, and employment process in compliance with laws.
Note on Benefits and Accommodations: Dependant on regional norms, add any specific advantages or necessary compliance criteria.
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