Government Digital Service
Senior Performance Analyst
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Location: Bristol, Manchester
Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by:
- joining up public sector services
- harnessing the power of AI for the public good
- strengthening and extending our digital and data public infrastructure
- elevating leadership and investing in talent
- funding for outcomes and procuring for growth and innovation
- committing to transparency and driving accountability
We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.
We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.
The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.
Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.
Job description As a Senior Performance Analyst in GDS, you’ll be a leading voice for data analysis, and evidence informed decision-making across multidisciplinary and agile teams. You'll focus on digital (e.g. web) analytics but also work with data from other sources such as third-parties, surveys, and user feedback.
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As a Senior Performance Analyst for GOV.UK you’ll join the GOV.UK Policy & Strategy team, a multidisciplinary team responsible for strategy, engagement, policy, and evaluation for GOV.UK channels and capabilities. We are a friendly team that prioritises kindness, openness and collaboration. You will be part of the evaluation stream, working on projects within and across the directorate to help answer evaluation questions including on impact and value for money.
- You will be comfortable building rapport and effective working relationships quickly
- You will provide leadership to product teams and work collaboratively with other PAs to identify what needs to be measured, develop hypotheses, and test what success looks like
- You will both 1) own the management and development of analytical instrumentation and be responsible for accurate data collection implementation and 2) work in collaboration with other PAs on their data collection processes to influence evidence-based decisions, support business cases and strategic prioritisation.
- You will be proactive in working with other disciplines and datasets to enrich stories, for example: working closely with user researchers to combine the ‘what’ and ‘why’ of user behaviour and / or data scientists to monitor system performance.
- You will lead the production of accurate, engaging and actionable analysis, using judgement to tell engaging stories with data, relevant to the appropriate audience (from ministers to junior colleagues) and departmental and external stakeholders.
- You will own and manage strategic work - e.g. community building and training; or analytics implementation policies for GOV.UK content and products; benchmarking and agreeing common performance indicators
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Person specification We’re interested in people who have:
- Strong proficiency with digital analytics platforms, such as Google Analytics and Google Tag Manager working with high volumes of data and using appropriate tools such as Google BigQuery, Dataform and APIs
- Knowledge and/or experience applying the Performance Analyst skillset to broader evaluation questions which may involve methods or techniques such as process evaluation, impact evaluation, ‘theory of change’, experimentation and/or economic evaluation
- Detailed understanding and practical experience of using different data tools to transform, analyse, and visualise different data sets e.g. Data Studio, Power BI or Tableau or experience in either python or R
- Experience of working in an agile, project-based environment, focused on delivering user needs
- Demonstrable success in developing implementation strategy, measurement frameworks, data collection instruments, quality assurance, and analysis
- Deep understanding of business objectives with the ability to translate these into clear, actionable performance metrics that drive results
- Strong data storytelling skills - discovering and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
- Proven capability of coaching and mentoring others with an ability to upskill non-technical team members; helping them to better understand data and analytics, and ensuring they can contribute effectively to the broader goals of the team
Sponsorship DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.
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