Croydon Council
Senior Performance and Intelligence Officer
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Job Description
Salary range: Grade 14 £53,172 - £55,323 p.a. plus fantastic benefits
Contract: Fixed term to 31/3/2027
Hours of work: 36 hours per week
Location: Croydon
The Opportunity
An exciting opportunity has arisen to join Croydon Council's Performance, Programmes and Risk Service as a Senior Performance & Intelligence Officer supporting Children, Young People and Education (CYPE). This role sits at the heart of improving outcomes for children and families through the effective use of data, insight and performance management.
Working closely with senior leaders across Children's Social Care, Early Help and Education services, you will provide expert performance analysis and intelligence that informs strategic planning, service improvement and decision-making. You will play a key role in ensuring the council understands how services are performing, where risks are emerging and what action is required to improve outcomes for children and young people.
You will lead on performance reporting, statutory returns, benchmarking and data quality, supporting the department's response to Ofsted, Department for Education requirements and wider improvement priorities. This is an excellent opportunity for an experienced performance professional who is passionate about turning data into insight and making a tangible difference to residents' lives.
About You
We are looking for someone who:
- Has significant experience of delivering performance management, analysis and intelligence services within Children's Social Care or a related public sector environment.
- Possesses specialist knowledge of Children's Social Care performance frameworks, statutory requirements and national policy developments.
- Has advanced analytical skills and experience of interpreting complex datasets to support evidence-based decision making.
- Is highly proficient in Microsoft Excel and Power BI, with experience of extracting, analysing and presenting data from multiple systems.
- Has experience of maintaining and developing ILACS (Inspections of Local Authority Children’s Services) datasets to support inspection and performance management activity.
- Can identify performance risks, emerging trends and opportunities for service improvement, providing clear recommendations to senior managers.
- Has experience of leading the production and submission of statutory returns and ensuring high standards of data quality.
- Has excellent communication and presentation skills, with the ability to explain complex information to a range of audiences.
- Can build effective relationships with senior stakeholders and work collaboratively across services and partner organisations.
- Is proactive, organised and able to manage competing priorities whilst delivering high-quality outputs to demanding timescales.
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Why Join Us?
- A pension scheme with an average employer contribution of 20%.
- 32 days annual leave plus Bank Holidays.
- Investment in your wellbeing and professional development.
- Opportunity to work with a supportive and collaborative team.
- A role that directly contributes to improving outcomes for children, young people and families.
- Hybrid working arrangements, with a minimum of two days per week working from the office or within the Croydon community.
Regretfully we do not anticipate being able to support applicants requiring visa sponsorship.
If you would like to discuss the role in more detail, please contact the Head of Performance and Programmes by email on katie.byles2@croydon.gov.uk
Please note this role may close early dependent on applicant volume and we will not accept applications after the closing date.
Senior Performance and Intelligence Officer role profile please click here.
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About Us
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
- Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity of our communities
Key Business Plan Outcomes
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
- People can lead healthier and independent lives for longer
- Croydon Council’s new ways of working
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.
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