Leadership & Mentoring

• Mentor and coach junior and mid-level engineers, raising the technical bar through example.
• Lead technical reviews, ensuring quality, maintainability, and alignment to best practices.
• Provide guidance in resolving conflicts and aligning technical direction across multiple teams.
• Share knowledge through workshops, documentation, and training sessions.

Success Measures

• Lead the delivery of high-impact initiatives that raise reliability, security, and developer productivity.
• Mentor and coach engineers, building future technical leaders within the team.
• Establish platform standards, patterns, and golden paths that scale across the organisation.
• Position yourself for progression into Staff or Principal roles with greater organisational scope.

Values & Behaviours

What Success Looks Like

• Mentorship & Coaching: Actively supports the growth of mid-level and junior engineers by providing structured feedback, pairing sessions, and development plans.
• Delivery Leadership: Leads the execution of multi-service initiatives, coordinating dependencies, sequencing risk/value, and ensuring timely, reliable delivery.
• Ownership: Takes end-to-end responsibility for delivering solutions to complex technical challenges and proactively unblocks others.
• Standards & Quality: Defines and enforces high standards in code, testing, CI/CD, observability, and security. Ensures team deliverables meet long-term maintainability goals.
• Resilience Under Pressure: Leads incident response and post-incident reviews calmly, ensuring robust fixes and systemic improvements.
• Continuous Improvement: Actively drives optimisation and automation across platforms and processes, improving developer productivity and reducing toil.
• Collaboration & Communication: Communicates clearly with developers, stakeholders, and leadership. Influences technical decisions across teams with credibility and clarity.

Training & Enablement

You Will Receive

• Structured onboarding (products, customers, systems)
• Systems training
• Ongoing professional development support

Essential Skills & Experience

• Proven track record delivering complex technical projects in cloud-native environments.
• Advanced expertise in Microsoft Azure and Azure Kubernetes Service (AKS).
• Strong skills in Infrastructure-as-Code (Terraform, Crossplane) with governance and testing.
• Deep understanding of distributed systems, scalability, and operational best practices.
• Expertise in CI/CD tooling (Azure DevOps, GitHub Actions, Jenkins) including advanced release strategies.
• Knowledge of observability stacks (Prometheus, Grafana, Datadog, LGTM) and SLO implementation.
• Strong background in security practices: secrets management, RBAC, supply chain security.
• Programming proficiency in Golang, with additional scripting experience (Python, Bash).
• Solid Linux and Windows administration experience, including troubleshooting and performance tuning.

Desirable Skills & Experience

• Prior experience as a technical lead or senior engineer on multi-person projects.
• Experience implementing observability and reliability improvements at scale.
• Knowledge of telecommunications protocols (WebRTC, RTP, SIP) is a plus.
• Familiarity with cost optimisation and FinOps practices in cloud environments.

Benefits and Perks

• 25 days annual leave plus your birthday off - So you can genuinely switch off, recharge, and bring your best self to work.
• Increased holiday entitlement with length of service - We recognise commitment and loyalty. As you grow with MaxContact, we give more back because owning it over time should be rewarded.
• Enhanced maternity and paternity packages - We support our people at every stage of life. By enabling families to take meaningful time when it matters most.
• Life insurance - Providing peace of mind for you and your loved ones reflects our commitment to doing the right thing and owning our responsibility to support our people beyond the workplace.
• Enhanced pension options - We help you invest in your future, not just your role today enabling you to make it count over the long term.
• Company-paid sick leave - We trust our people to take the time they need to recover and return well.
• Personal training allowance - We invest in your growth and encourage continuous learning. You’re empowered to develop your skills, challenge yourself, and challenge the status quo for your career and for our customers.
• Buy and sell holiday options - Flexibility matters. This option allows you to shape your working life around what’s important to you.
• Social, charity and culture committee events - We believe strong connections build great teams. These activities bring people together, support our communities, and reinforce our one team mindset.
• Hybrid working (minimum two days in the office) - We balance flexibility with collaboration.