MrQ
Senior Player Protection Manager
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Mr Who?
MrQ - we're an awesome, award-winning online casino launched in 2018. We're big on tech, big on performance, and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.
Role: Senior Player Protection Manager
As Senior Player Protection Manager, you own how Player Protection runs: the frameworks, the workflows, the numbers. You'll take processes that are good and make them fast, scalable, and hard to beat - automating, killing manual steps, and using data to spot problems. You'll also lead the Player Protection Managers, pulling them up from firefighting to building.
What You Will Do
- Player Protection strategy: own the operating framework for AML, KYC, and Safer Gambling - built to scale, built to protect.
- Process and efficiency: redesign flows, automate repetitive work, strip out manual steps. Best-in-class, not industry-standard. AI is your best friend.
- Performance and data: own the SLAs and KPIs. Read the numbers, forecast demand and resourcing, and act before things break.
- Compliance: meet internal requirements and those of the Gambling Commission without slowing the operation down.
- People: mentor and stretch the Player Protection Managers, moving them from daily tasks to long-term improvement.
- Stakeholders: keep the Head of Ops and the wider business close on trends, risks, and what the data's saying.
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What We're Looking For
- A heavyweight Ops background from a fast-moving, regulated business. Gambling experience is a bonus, not a requirement.
- Get Shit Done energy: you challenge processes, decide fast, and ship change.
- Good with data: you read it fluently, forecast with it, and let it drive the call.
- Passionate about AI: we are not talking google searches via AI. This is about building efficient processes through AI.
- A builder and scaler: a track record of turning messy operations into best-in-class ones.
- Operational compliance chops: hands-on with AML, KYC, onboarding, risk, or similar - in any regulated industry.
- A leader who lifts people: you move managers from firefighting to strategic thinking.
- A strong communicator who can influence senior stakeholders and pull teams together across the business.
- Nice to have: iGaming experience, working knowledge of UKGC / Safer Gambling frameworks, and familiarity with eOS / Traction.
What We Offer
At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.
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Diversity and Inclusion
We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
Application
To help our recruitment team work efficiently, please apply to the role that best matches your skills and experience. Our team will consider you for other similar roles as well!
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