Marston Holdings
Senior Pound Administrator
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About Us
Here at NSL, part of Marston Holdings Ltd., we are much more than just the "parking people." Our highly trained frontline colleagues and dedicated back-office support teams deliver outsourced business services across the public and private sectors. From comprehensive parking and street management solutions to supporting safer, cleaner communities, we help create great places to live and work. You'll probably know us best as the friendly faces you see around your local neighbourhoods and high streets.
With over 4,000 highly trained colleagues across the UK, we continue to grow, and we're now looking to recruit a Senior Pound Administrator to join our award-winning team.
The Role
This is a full-time, permanent position working 42 hours per week. You'll work 12-hour shifts on a rotating four days on, four days off shift pattern.
What does a Senior Pound Administrator do?
A Pound Administrator is responsible for the allocating of resources to enforce vehicles impacting the free flow of traffic in and around Manchester completing relevant paperwork of removals and taking payments for releases of vehicles enforced.
Main duties include:
- Oversee daily pound operations and allocate workloads to drivers.
- Monitor operational performance and escalate issues affecting service delivery.
- Support managers in implementing operational procedures and service improvements.
- Ensure all vehicles entering and leaving the pound are accurately recorded and processed.
- Ensure all lifting operations comply with relevant legislation and company procedures.
- Monitor vehicle availability and support fleet deployment planning and rota management.
- Liaise with maintenance providers to minimise vehicle downtime.
- Maintain a safe, organised and efficient vehicle pound environment.
- Ensure the correct storage and positioning of impounded vehicles.
- Monitor yard capacity and optimise vehicle placement.
- Conduct regular inspections of the pound facilities, equipment and storage areas.
- Report and investigate accidents, incidents, near misses and unsafe conditions.
- Monitor the use of PPE and promote safe working practices.
- Support site audits and the implementation of corrective actions.
- Maintain accurate operational records and documentation.
- Complete reports, inspections and operational paperwork accurately and on time.
- Ensure security measures are maintained at all times.
- Promote a strong health and safety culture throughout the operation.
- Assist with the management of pound inventories and equipment records.
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What do you need to be a Pound Administrator?
- Clear Communication Skills
- Self-Motivated
- Customer Focused
- Ability to work on own initiative and as part of a team.
- Computer Literate
- English and Maths [level 2 or equivalent]
- Flexibility & Reliability
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What’s in it for you?
- Staff benefits designed to suit your lifestyle - from discounts on retail shopping travel and socialising to health & wellbeing
- Excellent Reward & Recognition Scheme
- First Class Training & Development Opportunities
- Enhanced Maternity & Paternity package [subject to eligibility criteria]
- Pension Scheme
- Full Uniform provided
- Leave Benefits: 20 days plus Bank Holidays
- Extra Hours available regularly
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon!
Equal Opportunities
We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
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