At NSL

Our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide frontline, back-office and customer support services to design and manage places used by the public, as well as providing national enforcement expertise across our borders and infrastructure.

With over 4,000 colleagues across 250 locations in the UK, we serve more than 150 clients and 20 million citizens. At NSL, everyone is welcome. We are committed to building an inclusive workforce that offers employment opportunities to everyone, regardless of who you are, where you work or what you do.

Due to continued growth, we are currently recruiting for a Senior Pound Operative to provide an essential interface for our operation. The successful candidate will be able to communicate with the general public in a helpful and professional manner while carrying out operational tasks accurately, safely and efficiently.

Hours: 42.5 hours per week, Monday to Sunday (including Bank Holidays). Flexibility is essential for this role.

Please note: Applicants must hold a full UK manual driving licence.

What You'll Be Doing

• Oversee daily pound operations and allocate workloads to drivers.
• Ensure the efficient utilisation of HGV HIAB-enabled trucks and associated equipment.
• Monitor operational performance and escalate issues affecting service delivery.
• Act as the first point of contact for operational queries within the pound.
• Support managers in implementing operational procedures and service improvements.
• Ensure all vehicles entering and leaving the pound are accurately recorded and processed.
• Supervise the safe operation of HGV HIAB-enabled removal vehicles.
• Ensure pre-use vehicle inspections are completed and any defects are reported promptly.
• Coordinate loading, unloading, lifting and transportation activities.
• Ensure all lifting operations comply with relevant legislation and company procedures.
• Monitor vehicle availability and support fleet deployment planning and rota management.
• Liaise with maintenance providers to minimise vehicle downtime.
• Maintain a safe, organised and efficient vehicle pound environment.
• Ensure the correct storage and positioning of impounded vehicles.
• Monitor yard capacity and optimise vehicle placement.
• Conduct regular inspections of the pound facilities, equipment and storage areas.
• Ensure security measures are maintained at all times.
• Promote a strong health and safety culture throughout the operation.
• Carry out dynamic risk assessments and ensure safe systems of work are followed.
• Ensure compliance with Health & Safety legislation, LOLER regulations and company policies.
• Report and investigate accidents, incidents, near misses and unsafe conditions.
• Monitor the use of PPE and promote safe working practices.
• Support site audits and the implementation of corrective actions.
• Maintain accurate operational records and documentation.
• Complete reports, inspections and operational paperwork accurately and on time.
• Support internal audits and compliance checks.
• Assist with the management of pound inventories and equipment records.