Fin
Senior Pre-Sales Engagement Manager
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Senior Pre-Sales Engagement Manager
Pre-Sales Senior Engagement Manager · Fin
About the Mission
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support—from service, to sales, to e-commerce.
Powered by Fin’s own AI models, it resolves complex customer issues end-to-end across every channel, with minimal setup and integration. It can also be combined with our natively integrated Intercom help desk for a single system tailored to modern support teams.
Founded in 2011, Fin became one of the fastest-growing companies, remaining one of the largest private software companies in the world. Nearly 30,000 global businesses use our products to transform their customer support. Driven by our core values—pushing boundaries at speed, intensity, and delivering exceptional value—we strive to redefine AI-driven customer experiences.
The Opportunity
We’re hiring a Pre-Sales Senior Engagement Manager to bring Fin to life for customers—before a contract is signed.
You’ll work directly with customers and our Sales team to define the right deployment approach so they can: ✔ Launch fast and see value ✔ Avoid painful rework later
This role transcends a traditional pre-sales function. You’ll adopt a visionaries mindset—building our playbook as much as following it.
Responsibilities
Collaborate & Define Solutions
Turn ambiguity into clarity
- Lead services scoping workshops with customers (Director to C-Level) to uncover:
- Their support operations
- Goals and constraints
- Translate insights into a clear deployment path forward, removing roadblocks
Build Pre-Sales Confidence
Partner closely with Sales to:
- Position Fin’s services
- Shape deals strategically
- Ready customers for value from day one
Scope & Storytelling
Shape the narrative and documentation
- Draft Statement of Work (SOW) documents that define:
- Scope
- Assumptions
- Exclusions
- Realistic timelines
- Dependencies
- Customer’s responsibilities
- Present tailored adoption strategies that drive efficiency without stagnating from tech fatigue
Strategic AI Leadership
Craft automated, customer-centric workflows
- Guide customers in rethinking their support experience using AI—beyond just replication.
- Rethink: Simply embedding Fin into repetitive tasks is not effective; instead, embed Fin with intention!
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Assess Complexity
Evaluate deals holistically:
- Analyze workspace and workflow design
- Judge Fin’s readiness for the business
- Assess migration complexity, including integrations
- Translate complexity into realistic SOWs
Bridge the Gap
Ensure alignment across teams
- Connect customer needs to Product, Engineering, and Customer Success
- Deliver promise integrity—guard against misaligned expectations
Innovate & Optimise
Drive pre-sales and delivery efficiency
- Contribute to process improvements in:
- Tooling
- Scalable pre-sales workflows
- Post-sale engagement
Skills & Experience
- 3–5 years in consulting, pre-sales, solutions, or customer success
- Proven track record of solving real customer problems
- ** کوششertechnical teams and senior executives**:
- Seamlessly switch between deep technical detail and high-level strategy
- SOW expert: Proven ability to write clear, acceptable SOPs that deliver measurable outcomes
- Commercial mindset + ability to partner with Sales to drive revenue
- Stakeholder magic: Excellent negotiation and communication skills, with a focus on pick up friction
Tech & Mindset Fit
- Proactive exploration of SaaS + AI automation—not just lip service
- Spend time hands-on (experimenting, understanding AI-driven change)
- Confidence that challenges complexity, business, and tech assumptions—no hand-holding
- Embodied curiosity about how AI evolves workflows, not just ticking boxes
Success Metrics
Accelerate deal velocity
- Reduce ambiguity in smooth deployment
- Ensure customers understand the value path faster
Drive attachment
- Demonstrate the silver lining of front-loading value through services
- Generate higher expansion intent by building an AI foundation right from day one
Protect project delivery margins
- Design feasible SOWs based on real-world constraints
- Eliminate misaligned expectations
Real-world adoption outcome
- Lead to meaningful automation from pre-to post-go-live
- Transitioning from "working in stack overflow" to "Fin is truly integrated"
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Benefits
We believe a great work environment starts with incredible benefits that suit and celebrate how every individual lives. If something valuable isn’t listed here, just ask us!
Compensation & Growth
- Competitive salary + equity in a high-growth startup
- Annual compensation reviews—rewards outstanding contributions
Workplace Perks
- Lunch every weekday (our policy and our enthusiasm!)
- Snacks and caffeinated goods available 24/7
- Modern kitchen filled with premium options stocked daily
Trust & Security
- Unlimited access to Claude Code + best-in-class AI tools
- Experiment, build, and iterate at will—it’s encouraged!
- Pension scheme: Contribute along with match up to 4%
- Life assurance for peace of mind
- Comprehensive health and dental insurance (you + eligible dependents)
Supporting Your Balance
- Flexible paid time off—put your well-being first
- 6 weeks paid maternity leave + 6 weeks paid paternity leave
- Spend quality time with loved ones
Eco & Mobility Incentive
- Cycle-to-Work Scheme—covers thousands off purchasing a bike
- Secure off-site bike storage for peace of mind
Your Tech of Choice
- MacBook standard by default
- Some roles benefit from Windows options as needed
Culture at Fin
Working Model
Fin’s hybrid working policy reflects a dual focus:
- Purposeful in-person collaboration (3+ in-office days/week)
- Simplified flexibility to work from home
Core Values & Culture
Fin is inclusive and relentless about simplicity:
- No provocative discussions on sensitive topics at meetings
- Non-partisan corporate communications
- Respect opinions externally, but unite over core qualitative execution
Equal Opportunity Commitment
We value diversity and dedicate ourselves to Equal Employment Opportunity. It is our company’s argument and stance that we do not discriminate on the grounds of:
- Race, colour, religion
- Gender, age, marital status (or not)
- Sexual orientation, disability, veteran status
- Or any other protected legal basis
Strong, culturally aware minds shape us. Join this journey to help AI transform support forever.
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