Southern Water
Senior Process Analyst
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Closing Date 2026-07-28
Senior Process Analyst
Location: Durrington or Falmer (with travel across Southern Water sites)
Contract: Permanent, Full Time (37 hours)
Hybrid: Minimum 2 days onsite
Salary: £66,700 – £81,200
Role Overview
We’re growing our Process & Intelligent Automation team and are looking for an experienced Senior Process Analyst to help drive process excellence across Southern Water. In this role, you’ll lead the discovery, analysis, optimisation, and governance of end-to-end business processes across the organisation. Working closely with senior stakeholders, operational teams, the Process Architect, and the Automation Centre of Excellence, you’ll identify opportunities to improve performance, standardise ways of working, and enable digital and automation solutions.
As a senior member of the team, you’ll take ownership of complex, cross-functional initiatives, providing leadership, coaching, and quality assurance to Process Analysts while helping to shape enterprise-wide process standards and continuous improvement practices. Your work will play a key role in supporting Southern Water’s operational, regulatory, and transformation objectives.
Essential Skills & Experience
- Significant experience in process analysis, business analysis, or continuous improvement roles
- Strong experience in process mapping and optimisation using BPMN 2.0
- Experience leading complex process discovery, workshops, and stakeholder engagement activities
- Ability to assess process performance, identify root causes, risks, and optimisation opportunities
- Strong analytical skills with experience interpreting process data, KPIs, SLAs, and operational performance measures
- Experience producing and assuring high-quality process documentation, including process maps, SIPOCs, value streams, RACIs, and SOPs
- Experience coaching, mentoring, or providing oversight to analysts or improvement teams
- Ability to identify and evaluate automation, digitisation, AI, and workflow opportunities
- Experience with process mapping tools (ARIS, Signavio, Miro/Mural, Process Advisor)
- Excellent stakeholder management and communication skills, including engagement with senior leaders
Desirable Skills & Experience
- Lean Six Sigma Green Belt or Black Belt
- BCS or IIBA Business Analysis qualifications
- Experience leading or supervising small analytical teams
- Exposure to automation technologies such as Power Automate, RPA, Alteryx, ServiceNow RPA, or similar platforms
- Understanding of regulated environments and compliance requirements
- Knowledge of operational systems such as Maximo, Ellipse, GIS/ArcGIS, Workday, ServiceNow, SAP BO, or Prism
- Interest in process excellence, digital transformation, automation, and organisational change
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Progression opportunities
Southern Water offers career progression, training, and development opportunities.
About Southern Water
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
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Our purpose
Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation.
Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In.
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve.
Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
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