Jobgether
Senior Product Designer (Customer Success)
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Senior Product Designer (Customer Success)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Designer (Customer Success) based in United Kingdom.
Join a remote-first product organization where you'll shape the future of the customer journey beyond the point of purchase. In this strategic design role, you will create seamless experiences across delivery, returns, repairs, replacements, and customer support while helping drive the evolution of AI-powered service experiences. Working alongside product managers, engineers, and cross-functional teams, you'll influence long-term product strategy, identify high-impact opportunities, and ensure consistency across complex ecosystems involving multiple partners. This is an opportunity to combine user-centered design, experimentation, and innovation to deliver meaningful improvements that enhance customer satisfaction and business outcomes.
Accountabilities
- Lead the design of end-to-end post-purchase experiences, including order tracking, delivery management, returns, repairs, replacements, and customer support journeys.
- Shape the user experience of AI-augmented customer service solutions, designing intuitive interactions across conversational interfaces and human support touchpoints.
- Identify and prioritize strategic product opportunities using customer research, data, and experimentation rather than relying solely on predefined roadmaps.
- Collaborate closely with product managers, engineers, and designers across multiple squads to deliver consistent, seamless customer experiences throughout the entire service journey.
- Design experiences that effectively coordinate interactions between customers, operational partners, logistics providers, and other stakeholders while balancing user needs with business and technical constraints.
- Advocate for customer-centric design decisions, continuously testing assumptions, validating solutions, and refining experiences based on measurable outcomes.
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Requirements
- At least 5 years of experience designing digital products with ownership of significant product areas from discovery through delivery.
- Proven ability to thrive in ambiguous environments by validating ideas through experimentation, iterative design, and user feedback.
- Strong proficiency in applying AI tools to enhance design workflows and interest in leveraging emerging AI capabilities to improve product experiences.
- Experience designing across complex systems involving multiple teams, partners, or external platforms while maintaining a coherent end-to-end user experience.
- Demonstrated ability to challenge existing processes, influence stakeholders, and balance customer needs with technical and operational realities.
- Strong analytical mindset with experience using research, customer insights, and product metrics to guide design decisions.
- Excellent collaboration and communication skills, with experience working as an equal partner alongside product management and engineering teams.
- Experience designing customer support, post-purchase, e-commerce, conversational, or AI-assisted experiences is considered an advantage.
- Based in Europe with the legal right to work and fluent professional English; German is beneficial but not mandatory.
Benefits
- Fully remote role with the flexibility to work from anywhere within Europe.
- Optional access to a modern office environment for hybrid collaboration.
- Flexible working hours with a strong focus on autonomy and work-life balance.
- Dedicated learning budget to support professional development through courses, conferences, and other learning opportunities.
- Access to mental health and personal development support through professional coaching services.
- Regular internal workshops, knowledge-sharing sessions, and cross-functional learning initiatives.
- Company-wide team gatherings and office weeks several times per year, combining collaboration, workshops, and team-building activities.
- Inclusive, feedback-driven culture that encourages innovation, ownership, continuous learning, and diversity.
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How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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