Senior Product Designer - Product & Experience

Senior Product Designer Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Design with impact. Lead with empathy. Transform experiences. The Role Capco is looking for a Senior Product Designer to lead the creation of user-centric digital products that drive meaningful change in financial services and energy. You’ll work across complex transformation programmes to create smooth, intuitive experiences from concept to delivery, increasingly leveraging AI to enhance user outcomes, decision-making, and personalization. What You’ll Do Facilitate workshops and lead discovery activities to shape design strategies, including identifying opportunities including how to apply AI and automation to improve user experiences Translate user needs into concepts, wireframes, prototypes, and final UI designs, including AI-assisted and data-driven interactions (e.g. recommendations, copilots, predictive flows) Design intuitive interactions, ensuring clarity, explainability and user control Oversee design delivery, managing roadmaps, timelines Build scalable, reusable design systems, including patterns for AI-driven components Collaborate with data scientists, engineers, and product teams Advocate for design quality, accessibility, and ethical AI use What We’re Looking For Proven experience designing end-to-end digital products across UX and UI Strong storytelling, research and communication skills Experience with tools like Figma, Adobe and prototyping platforms Experience working in agile teams and collaborating with data science or ML teams Attention to detail and ability to manage multiple projects simultaneously Curiosity and working knowledge of AI in product design (e.g. generative AI, machine learning-driven features, or automation in UX workflows) Bonus Points For Background in behavioural psychology or human-centred research Experience designing AI-powered or data-driven products (e.g. chatbots, copilots, recommendation systems) Familiarity with A/B testing, usability evaluation, and experimentation frameworks Experience creating enterprise design systems and visual standards Knowledge of banking, insurance, or capital markets design contexts Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work at the forefront of AI-enabled transformation in financial services Be part of a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, including AI and emerging technology Help shape the future of digital transformation across FS & Energy We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement Family Care: 8 complimentary backup care sessions for emergency childcare or elder care Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick: workshops, certifications, e-learning: your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development Healthcare Access: Convenient online GP services Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance Inclusion at Capco We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day. #LI-DNI