• Engage directly with customers and partners to gather feedback, validate problems, and shape roadmap decisions — rather than relying solely on second-hand input
• Balance what customers and partners say they want against usage data and behavioural signals — stated preference and observed, unconstrained behaviour often diverge, and knowing which to trust in a given decision is a core part of this role
• Define and track the metrics that matter for owned products, using them alongside qualitative feedback to sanity-check roadmap decisions rather than relying on either in isolation
• Represent the customer and partner voice in prioritisation and design discussions within the tiger team, grounded in evidence rather than the loudest or most recent input
• Cascade product and release information to Support ahead of and during launch, so the customer experience stays slick post-release

Ways of Working — Building, Not Just Specifying

• Work in a tiger team model — PM, engineer and tester — rather than a full squad with dedicated design and research functions
• Actively prototype and build using modern AI coding tools (e.g. Cursor, Claude Code, v0, or similar), turning ideas into working software rather than static specs
• Where appropriate, ship code you've built directly into the product, subject to proper engineering review — this is real building, not disposable prototyping, and it goes through the same rigour as any other change given Sycurio's PCI and security context
• Exercise judgement on when AI-assisted output is genuinely ready to ship and when it needs more scrutiny — particularly important in a compliance-sensitive, regulated product environment
• Favour fast, iterative loops over long PRD-and-handoff cycles, while still bringing the rigour the business's regulated customer base requires

Cross-Functional Collaboration

• Work closely with Engineering to plan and deliver against the roadmap within the tiger team structure
• Partner with Finance and Legal on commercial and contractual aspects of product changes
• Partner with Support to ensure operational readiness ahead of releases and a smooth post-launch experience for customers
• Collaborate with the Head of Product to help define how the product function itself operates as it grows

Essential Skills and Experience

• Senior product management experience owning commercial, GTM and full-lifecycle responsibilities — not just backlog management and delivery
• Genuine hands-on fluency with modern AI build tools (e.g. Cursor, Claude Code, v0, or similar), with concrete examples of things you've actually prototyped or shipped with them — general familiarity with ChatGPT for notes or brainstorming isn't what this role needs
• Comfort operating without a large supporting cast — no dedicated designer, researcher or product ops layer — and the flexibility to work across commercial, technical and customer-facing tasks yourself
• B2B / enterprise product experience, ideally including regulated or compliance-sensitive industries
• Experience with channel/partner GTM motions, not just direct sales — including working with platform partners, VARs or resellers
• Comfort working with product and usage metrics, and the judgement to weigh what customers say against what the data shows they actually do
• Strong communication skills, comfortable engaging directly with customers, partners and senior stakeholders
• Sound commercial judgement, including comfort working on pricing and contractual structures alongside Finance and Legal

Desirable

• Experience in payments, contact centre technology, or another PCI/security-conscious environment
• Familiarity with CCaaS ecosystems (e.g. NICE, Talkdesk) or similar partner platforms
• Experience helping to build or shape a product function from an early stage

Qualifications

This role is judged primarily on demonstrated capability rather than formal credentials. A relevant degree or product management certification is welcome but not required — what matters is a track record of shipping product outcomes and, ideally, tangible evidence of what you've built using AI-assisted tools.

Benefits & Culture

Sycurio has a genuinely collaborative, agile culture — small enough that your work has visible impact, with enough process maturity that things don't feel chaotic. You'll be trusted to make decisions and own outcomes rather than waiting to be told what to do.

• Direct mentorship from the Head of Product, with real investment in your development as a senior practitioner
• Genuine empowerment and autonomy to shape both your products and how the product function itself operates
• An agile, collaborative culture where good ideas can move quickly, regardless of where they come from
• Support for personal development and career progression as the product function — and your role within it — grows

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.