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About us:
Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
Role Summary:
The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads.
This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.
Key Responsibilities:
Platform & Internal Systems Strategy:
- Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.
- Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).
- Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.
Senior Ownership of 3rd-Party Integrations:
- Lead product ownership for complex 3rd-party integrations, including:
- Identity and verification providers
- Credit bureaus and risk data services
- Banking, payments, and financing partners
- Government and regulatory systems
- Drive integration strategy across vendors, including:
- Standardized integration patterns
- SLA, monitoring, and incident management requirements
- Versioning, migration, and deprecation strategies
- Partner with procurement, legal, and engineering on vendor selection and onboarding.
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CRM, Customer Support & Case Management Platforms:
- Own the product direction for CRM and customer support systems supporting:
- Customer lifecycle management
- Case handling, disputes, and escalations
- Compliance-driven workflows (KYC/AML reviews, investigations)
- Ensure deep integration between CRM, support platforms, and core fintech systems.
- Optimize operational workflows to reduce manual effort and improve resolution times.
Admin Portals & Operational Tooling:
- Lead product ownership of admin portals and internal dashboards used by:
- Operations
- Risk and compliance
- Customer support
- Finance and reconciliation teams
- Ensure admin tools support:
- Role-based access control and audit trails
- Secure approvals and exception handling
- High-volume operational throughput with strong usability
- Balance flexibility for ops teams with strong governance and controls.
Regulatory, Risk & Compliance Leadership:
- Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.
- Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.
- Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.
- Lead product responses to regulatory findings, audits, and remediation initiatives.
Roadmap Ownership & Cross-Squad Alignment:
- Own and communicate a multi-quarter platform roadmap, balancing:
- Regulatory commitments
- Operational efficiency
- Product enablement and scalability
- Drive prioritization decisions that consider company-wide impact and long-term platform health.
- Manage complex dependencies across product squads and business functions.
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Execution, Quality & Resilience:
- Work closely with engineering leadership to define and enforce:
- Non-functional requirements (availability, performance, security)
- Business continuity and disaster recovery expectations
- Ensure safe delivery through staged rollouts, monitoring, and incident management practices.
Metrics, Outcomes & Continuous Improvement:
- Define and own senior-level platform KPIs, including:
- Platform adoption and reuse across squads
- Integration reliability and failure rates
- Operational efficiency gains
- Reduction in manual and high-risk processes
- Use data, incidents, and audit outcomes to drive continuous improvement.
Required Skills & Experience:
- 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries.
- Proven experience leading:
- 3rd-party integrations at scale
- CRM and customer support platforms
- Admin portals and operational tooling
- Strong understanding of:
- Financial transaction flows and risk controls
- APIs, distributed systems, and integration patterns
- Regulatory frameworks (KYC, AML, data privacy)
- Demonstrated ability to lead through influence in complex, cross-functional environments.
Preferred Qualifications:
- Experience as a Senior / Lead Platform PM or Technical PM.
- Background in lending, mortgages, payments, or identity platforms.
- Experience working directly with regulators, auditors, or compliance reviews.
- Familiarity with cloud security, access management, and observability.
- Experience mentoring junior PMs or shaping product standards.
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