Money and Pensions Service
Senior Product Manager
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Senior Product Manager
Senior Product Manager
Location: Bedford, + Hybrid Working Salary: £75,000 per annum (Fixed Term Contract, 12 Months) About the Role
Ready to make a real difference? Join the Money and Pensions Service (MaPS) and support people across the UK in building stronger financial futures as our Senior Product Manager.
About Us
MaPS operates from bright, modern offices in Bedford, dedicated to helping individuals gain confidence and clarity surrounding their money.
Our Values
Our way of working is guided by three core principles:
- Caring – for colleagues and communities we serve
- Connecting – fostering supportive relationships
- Transforming – creating meaningful impact
We champion an inclusive culture, with established colleague networks including:
- LGBTQ+
- Neurodiversity
- Women’s Health & Men’s Health
- Ethnicities
Applications from all backgrounds are welcomed.
Job Overview
A Senior Product Manager oversees product ecosystems—whether single complex products or multiple aligned offerings—ensuring consistently high quality and value. Responsibilities span:
- Supporting programme management initiatives.
- Enhancing digital self-service tools, CRM, and CCaaS integrations to improve customer insight, engagement, and service delivery.
Key interactions include:
- Aligning strategic and operational stakeholders with the Technology & Change team.
- Guiding cross-functional squads to optimise digital customer journeys across multiple channels.
Ideal experience includes:
- Proficiency managing CRM and CCaaS platforms.
- Analysing customer data to inform strategy and improvements.
Aligned with the Government Digital and Data Profession Capability Framework.
Key Responsibilities
Your role encompasses:
- Leading the entire product lifecycle: from discovery through development, delivery, and continuous iteration to eventual retirement.
- Prioritising product decisions based on quality and value outcomes.
- Managing juniior product teams, including recruiting associate product managers and contractors.
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Specifically:
- Build, refine, and scale digital tools facilitating:
- Stateless objectives for MaPS' delivery partners and stakeholders.
- Alignment with *medium-and-long-term strategic goals.
- Collaborate with the MaPS Product Community, blending insights from users, systems, and platforms.
- Oversee the implementation of B2C CRM and CCaaS solutions, enhancing customer-centricity and operational efficiency.
Person Specification
Required Competencies and Skills:
- Profound knowledge and application of Agile and Lean methodologies.
- Ability to apply user-centred design principles.
- Skilled in cost-effective value creation (Cost/Benefit Analys).
- Mastery of product lifecycle management strategies.
- Strong stakeholder relationship management and strategic ownership.
- Broad expertise in product strategy, management, and leadership.
Benefits
MaPS offers a comprehensive compensation and support package:
- Leave: 30 days annual leave + public holidays.
- Pension: 2:1 employer contribution (up to 10% of salary).
- Wellbeing: Season Tickets Loan, Cycle to Work (up to £3,000), eye tests + flu jab subsidies.
- Life Support: Life assurance and EAP services.
- Care & Inclusion: Enhanced family/sick pay.
- Development: 2 paid volunteering days, internal career growth, and fair promotion policies.
- Structured interview & follow-up support.
Flexible Working
MaPS prioritises work-life balance; this Bedford-based role blends on-site collaboration (for agile team interaction) with remote flexibility.
Career Development
MaPS supports internal progression while adhering to Civil Service principles:
- Promotions are based on fair assessment and merit.
Application Process
Important Notes:
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- Apply exclusively via MaPS official channels; no emails or third-party platforms accepted.
- Visa sponsorship not available.
- Interviews select candidates for a 6-month reserve list, enabling swift recruitment for随后 similar vacancies.
Should privacy concerns arise during selection:
- First raise via recruitment@maps.org.uk.
- Unsolved cases escalate to: Civil Service Commission.
Selection Stages
1. Application Submission (Deadline: 07/07/2026) Attach a:
- Latest CV
- Cover letter detailing how you meet the advertised criteria.
2. Telephone Interview (Post-Application) Examine your fit with the role, while conducting company walks.
3. Final Assessment (Remote Teams Interview, w/c 20/07/2026)
- Structured competency-based questions.
Feedback following interviews/assessments: Provided selectively to encourage development.
Security Clearance & Nationality
- Successful applicants undergo criminal record and baseline personnel checks.
- See nationality requirements for eligibility.
Diversity & Equality
MaPS values meritocratic recruitment following the Civil Service Commission’s Recruitment Principles and proactively supports candidates through initiatives such as:
- Disability Confident Scheme (DCS) (where qualifying candidates are considered upfront).
- Inclusion strategies outlined in the latest Civil Service People Plan.
Contact Us
For queries:
Job Contact: Sophie Rigney Email: sophie.rigney@reed.com
(Job Reference: MaPS01225 is reserved until 07/07/2026.)
Important: Avoid plagiarism—all examples in your application must reflect real-world personal experiences. External tools can support creation, but referencing actual work history is mandatory. Guidelines are available here for proof of authenticity.
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