Collinson
Senior Product Manager (B2C Retail)
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Collinson
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the Job
As the Senior Product Manager for Retail, you will own the strategy, vision, and delivery of our retail proposition across airport and travel experiences.
- You will be responsible for defining how travellers discover, access, engage with, and derive value from retail experiences throughout their journey, while driving commercial growth and customer engagement.
- You will lead the evolution of both our existing retail offering and the future vision for retail within the Collinson ecosystem, identifying new opportunities to create value for customers, partners, merchants, and clients.
- Working across Product, Commercial, Partnerships, Technology, Customer Experience, Data, and Operations, you will define and execute a roadmap that delivers compelling customer experiences, strengthens our competitive position, and unlocks new revenue opportunities.
- This role requires a strategic product leader who combines strong customer understanding with commercial acumen, market insight, and execution excellence.
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Key Responsibilities
- Develop and drive a clear, innovative product roadmap, securing buy-in from internal and external stakeholders.
- Lead the end-to-end definition, development, and delivery of digital experiences that enhance customer engagement.
- Oversee product launches, collaborating with leadership, engineering, and cross-functional teams.
- Translate business needs into high-quality product requirements and secure alignment across teams.
- Utilize data-driven insights to define new features, optimize existing products, and drive business outcomes.
- Work closely with engineering, UX/UI, and delivery to ensure seamless execution.
- Establish mechanisms for cross-functional collaboration, stakeholder management, and issue resolution.
- Continuously analyse market trends, competitor insights, and performance metrics to inform strategy.
Knowledge, Skills and Experience Required
- Proven track record of building and scaling successful digital products.
- Experience in product management within a tech-first, customer-centric environment.
- Strong expertise in agile methodologies, rapid prototyping, and data-driven decision-making.
- Ability to own and drive product roadmaps while aligning with business priorities.
- Exceptional stakeholder management and cross-functional collaboration skills.
- Strong analytical mindset, with experience in data analysis, market research, and business case development.
- Skilled in mentoring and leading product teams to deliver high-impact results.
- Excellent problem-solving, decision-making, and prioritisation abilities.
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Why Join Us?
At Collinson, you’ll have the opportunity to shape the future of travel and loyalty products, working in a fast-paced, global environment with some of the world’s most prestigious brands. If you’re a strategic thinker with a passion for customer experience and product innovation, we’d love to hear from you.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com
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