Lloyds Banking Group
Senior Product Manager - Credit Cards (Engagement & Retention)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
End Date: Thursday 30 July 2026 Salary Range: £78,098 - £91,880
We support flexible working – click here for more information on flexible working options.
Flexible Working Options:
- Hybrid Working
- Job Share
Job Description Summary
JOB TITLE: Senior Product Manager - Credit Cards (Engagement & Retention)
Salary: £78,098 - £91,880
LOCATION: Chester, Cardiff, or Manchester
HOURS: Full-time
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing
How do you keep millions of customers engaged with their credit card while delivering great customer outcomes and strong commercial performance?
As Senior Product Manager, Cards Engagement & Retention, you'll lead a team of Product Managers and Product Strategy Analysts responsible for driving customer engagement, retention, and commercial performance across our credit card portfolio.
You'll use customer insight, behavioral analytics, and market trends to shape propositions, lifecycle strategies, and customer journeys that help customers get more value from their cards while delivering sustainable growth for the business.
Working at the intersection of product, customer strategy, data, and commercial performance, you'll identify opportunities to improve engagement, increase usage, and reduce attrition.
You'll lead the development of targeted customer propositions and multi-channel engagement programs, whilst coaching and developing your team to deliver innovative solutions and exceptional customer outcomes.
You'll work closely with colleagues across Marketing, Digital, Data, Technology, Operations, and Risk to bring new ideas to life, leading complex strategic initiatives that improve customer experience and support the future growth of our cards business.
You'll also play a key role in shaping team priorities, building capability, and creating a high-performing environment where Product Managers and Product Strategy Analysts can thrive.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is a highly visible leadership role with significant stakeholder exposure, giving you the opportunity to influence senior decision-makers, shape strategic priorities, and make a tangible impact across one of the UK's largest credit card portfolios.
What we’re looking for
- 5+ years' experience in Product Management within Cards, Payments, Lending, Banking, or another complex regulated industry.
- 5+ years' experience developing and delivering customer engagement, retention, or lifecycle strategies that drive measurable commercial outcomes.
- Strong experience using customer, behavioral, and portfolio data to identify opportunities, shape propositions, and influence strategic decision-making.
- Proven experience leading large cross-functional initiatives across Product, Marketing, Digital, Technology, Operations, and Risk functions.
- Strong commercial acumen with experience managing customer or product performance against growth, engagement, retention, or profitability objectives.
- Excellent stakeholder management and influencing skills, including experience presenting recommendations to senior leaders.
And any experience of these would be useful
- Experience working in credit cards, consumer lending, payments, or retail banking.
- Experience with customer journey design, marketing technology, or digital engagement platforms.
- Experience leading, coaching, or developing colleagues within a product, portfolio, or customer strategy environment.
- Knowledge of credit card marketing principles, sponsorship programs, or card network activity.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognize that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities. We commit to crafting an environment in which everyone can thrive, learn, and develop. We provide reasonable adjustments during recruitment to reduce or remove barriers. Just let us know what you need.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We offer a wide-ranging benefits package, including:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together, we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com
For more Flexible Working Options, please use the free text search, e.g., job sharing, variable hours, to identify relevant matches.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location