JD.COM
Senior Product Manager - Delivery Experience, Marketplace
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Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
About The Role
As Delivery Experience Product Manager, you will be accountable for the end-to-end delivery experience across our European marketplace, owning the product roadmap that connects seller fulfilment performance, FBJ (Fulfilled By Joybuy) logistics, and customer-facing delivery promise. You will operate as the single-threaded owner for delivery experience, setting product direction and driving execution against clear input and output metrics across delivery speed, reliability, and cost-to-serve. This role requires a leader who combines strong product judgment with operational depth in logistics, and who can continuously raise the bar on what customers can trust us to deliver.
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Key Responsibilities
- Own the delivery experience product roadmap, delivering on speed, reliability, and cost-to-serve targets across UK, DE, FR, and Benelux;
- Define and execute delivery product strategy, grounded in data, prioritising across FBJ logistics capability, seller fulfilment tooling, and customer-facing delivery promise;
- Drive input metrics (on-time delivery rate, fulfilment defect rate, delivery speed by category/geography, seller fulfilment compliance) to achieve output goals (customer satisfaction, repeat purchase, cost-to-serve);
- Partner with logistics, engineering, and seller operations to build tools and mechanisms that improve seller fulfilment performance and reduce delivery defects;
- Lead a cross-functional team defining requirements, prioritising the roadmap, and shipping delivery experience features end-to-end;
- Establish weekly, monthly, and quarterly business reviews on delivery performance to drive accountability across logistics and seller-facing teams;
- Partner with global stakeholders (CN product/tech org, country directors) to influence roadmap, allocate resources, and remove structural constraints to delivery performance.
KPIs
- FBJ adoption: % of catalogue/orders fulfilled via FBJ
- On-time delivery rate: reliability, by market and seller cohort
- Cost-to-serve per order: logistics cost as % of order value
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What We Are Looking For
- Proven experience as a Product Manager within e-commerce, marketplace, logistics, fulfilment, or supply chain technology.
- Strong understanding of last-mile delivery, fulfilment operations, seller logistics, and customer delivery experience, ideally within a marketplace environment.
- Demonstrated ability to define product strategy, prioritise roadmaps, and deliver customer-facing features with measurable business impact.
- Comfortable analysing complex operational and product data to identify opportunities, prioritise initiatives, and make data-driven decisions.
- Experience working closely with Engineering, Operations, Logistics, and commercial teams in a highly cross-functional environment.
- Strong stakeholder management skills, with the ability to influence senior leaders across international organisations.
- Customer-obsessed, analytical, and execution-focused, with a strong sense of ownership and accountability.
- Comfortable operating in a fast-paced, ambiguous environment where priorities evolve quickly.
- Experience working across multiple European markets or within an international organisation is a strong advantage.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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