ITRS
Senior Product Manager - Financial Services
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Senior Product Manager - Financial Services
Senior Product Manager – Financial Services (Observability & Trading Resilience) at ITRS
About ITRS
At ITRS, we empower society's critical innovations in IT observability, ensuring seamless operations for the most mission-critical systems in capital markets, healthcare, and energy.
- Our mission: Deliver automated, holistic IT observability to safeguard critical applications and drive innovation.
- Our impact: Trusted by 90% of Tier 1 capital markets firms, we monitor the backbone of global finance—low-latency trading, core banking, payments, and market data infrastructure.
- Our culture: Named a Great Place to Work for multiple years, we foster inclusion, support, and growth where both employees and customers thrive.
- Our reach: Headquartered in London with teams in the US, Europe, and Asia—balancing agility and stability as a private-equity-backed company.
Work that matters: Shape products used by 9 out of 10 top investment banks and segments critical to financial stability, healthcare, and energy.
Room to grow: Whether you’re launching your career or a veteran, we invest in coaching, mentorship, and development—where talent like yours has thrived for over a decade.
Scope of the Role
Position Overview
As Senior Product Manager, you’ll own and accelerate high-impact product workstreams at the intersection of Financial Services connectivity and observable resilience.
| Focus Area | Core Responsibility |
|---|---|
| Key Product Lines | Geneos & ITRS Analytics (IAX)—the monitoring & observability platform used by 90% of Tier 1 banks to ensure: |
- Resilience of low-latency trading infrastructures
- Monitoring of core banking & payments
- Security & observability of market data pipelines | | Target Industries | Capital markets, exchanges, clearing firms, and digital financial assets | | Role Impact | Convert regulatory tailwinds (DORA, MIFID II, etc.) and market trends into shippable, revenue-generating products with ARR impact. | | Work Style | Hybrid (London HQ)—collaborative across platform, AI, GTM, and Customer Success |
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Responsibilities
You’ll bridge the gap between client needs and technical & business execution, ensuring alignment on strategy, delivery, and commercial growth.
Product Strategy & Execution
- Define cross-quarterly product strategy for:
- Financial Services Resilience (applications, trade/payment fabric, digital connectivity)
- Trading Room Resilience (real-time and reconnection whiteboarding)
- Market Data Observability (a new product line for monitoring low-latency feed handlers, ticker plants, and API long-tail resilience)
- Partner with Agentic AI / SRE teams to integrate LLM/autonomous operations workflows in highly regulated environments, ensuring compliance (PRA, MAS, APRA CPS 230, DORA).
- Collaborate with Finance & Revenue Operations to create commercial constructs—pricing, packaging, and scalable ARR drivers for charting/fixing subscriptions.
- Backend delivery alignment: Translate strategy into Engineering roadmaps with clear OKRs and quarterly commitments.
Product-Driven Business Results
- Customer immersion: Spend 50%+ of time conversing with Tier 1 financial service leaders (CapMkt CTOs, Chief Risk Officers, Heads of Market Data, FIX Forum members).
- Product/regulatory consensus: Lead strategy workshops with regulatory bodies, MDI forums, and financial technology communities.
- Platinum advocacy: Represent ITRS externally at:
- Customer councils (e.g., JP Morgan, HSBC market data IACs)
- Industry roundtables (Bloomberg MarketWatch, NASDAQ APIs)
- Analyst events (Gartner Peer Insights, Forrester Wave)
Product Management Leadership
- Inspire the product pipeline: Raise standards for discovery, roadmapping, and execution across the Financial Services team, simplifying Alpha/Beta/GA mobilization.
- Mentor peers: Elevate cross-team alignment (Fundamentals PM → Head of Marketing → Revenue Recognition) for parallel teams.
- Economic impact: Scale Gen1 customers → Gen2 SaaS commitments with product-led pricing for sub-$5M ARR expansion.
Requirements
Essential
Talent & Experience
- 10+ years in Product Management, moving data-intensive products into regulated industries (financial services, life sciences, energy).
- Enterprise B2B commercial depth: Proven track record with Tier 1 clients, contributing >20% to company revenue growth.
- Leadership in contexts requiring regulatory/industry-specific navigation (e.g., Low Latency Ecology, Unintentional Latency Root Cause Analysis, framework upgrades).
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Technical & Domain Expertise
- Domain-specific knowledge:
- Capital markets front office (FIX protocol, OMS/EMS, latency-measurement tech)
- Market data infrastructure (feed handler, kernel-bypass hardware, Solarflare capture methods)
- Industrial layer market stacks (FIX, semantic network extensions)
- Compliance frameworks (SEBI, APRA CPS 230, MAS, PRA) on a product-led contribution basis.
- Observability first:
- OpenTelemetry, structured encoding, and LTL-first instrumentation
- APM + Synthetic Testing for cross-network reliability
- Cloud-native exception management (KeyRocket manner)
Customer Engagement
- Senior-facing relationships: History of driving board-level discussions with SREs, Head of Market Data, Chief Information Officers, Head of Latency.
- Commercial awareness: Pricing construct creativity (current vs. legacy tiering) and its role in buying intent.
Desired
- Involvement in pivotal AI scale-ups:
- Agentic AI within compositionalヤdevice (e.g., language empowered cloud trace) use cases
- AI-powered developer ops that needs to pass PRA/SR14-21 testing
- Collaboration with teams enabling Single Event Crowd-targeting in financial and market stacks.
- Experience in scale market design initiatives (e.g., marketplace hooks for multi-federation)
Benefits
Employment Perks
- Healthcare Package:
- Medical insurance for you and dependents (health + dental)
- Enhanced life assurance + income protection
- Flexibility:
- Hybrid working (3–4 days on-site)
- Phased retirement & buy-sell holiday (expat-time adjustments)
- Rewarding Compensation
- ina'Association Pension Scheme funding benchmarked to UK avg. (8%)
- Bonus considerations based on role impact data
- Professional Growth
- Training Reimbursement ($3000 annually)
- Coaching budgets with practitioners from associated firms
About ITRS Inclusion & Commitment
Equality & Diversity At ITRS, Inclusion means being your full, unedited self—breaking down silos and building a voice for every background.
Our approach to combating bias spans:
- Rolepanel optimisation (unknown subconscious points of view considered)
- Curated personalised letters for managerial progressions
- Could You Introduction program for junior innovatives
We celebrate and innovate through 41% of our current talent base who are female, alongside courage presently from 15+ source nations.
Imprint a visible lead component when the mission starts to matter to global financial digital economics. Apply if… now. [ITRS Jobs (London & Remote)]
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