Williams Lea
Senior Product Manager
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Senior Product Manager
Senior Product Manager
Salary: £75,000-80,000 per annum depending on experience Contract: Permanent, full time Shifts: 37.5 hours per week, Mon–Fri 9 am–5:30 pm (1-hour unpaid lunch) Work model: Remote (must attend client sites in Central London and Norwich when required)
Company Overview
Williams Lea
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms.
Our team of nearly 7,000 people worldwide delivers:
- Efficient business services at client sites.
- Onshore and offshore facilities supporting complex, highly regulated environments.
TSO
TSO provides regulatory and standards publishing and technology solutions, recognised globally by regulators and public-sector bodies for:
- Innovation and no-fail delivery.
- Enabling clients to manage and access authoritative information accurately, structured, and accessible.
Job Purpose As Senior Product Manager, you’ll drive digital transformation by designing and delivering impactful products and programmes for a major public sector client, supporting UK-wide publication of authoritative public information.
This role requires high-impact leadership: shaping digital services for modern accessibility, contributing to a multi-year, multi-objective contract (5 core objectives, 7 workstreams driven by product-led initiatives).
Key responsibilities include:
- Strategic alignment: Translate goals into product roadmaps with confidence and empathy across timelines and stakeholders.
- Focus on execution: Take a hands-on role:
- Shape proposals and mission-critical initiatives.
- Lead cross-functional teams (tech, design, content, operations).
- Champion delivery excellence and risk mitigation.
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Key Responsibilities
1. Strategic Programme & Project Planning
- Lead a transformation programme delivering agreed goals reflecting both internal and client strategies.
- Transform strategic objectives into roadmaps, defining workstreams.
- Ensure new proposals align with constraints (time, budget, technical feasibility) during early development with multi-functional teams.
2. Governance, Timelines & Risk Management
- Own and maintain master delivery roadmap and integrated project timelines.
- Report weekly/monthly/quarterly on:
- Performance metrics.
- Milestone progress.
- Contract compliance.
- Manage risk/issue logs, remediation planning, RAG reviews and structured delivery cycles.
3. Stakeholder Engagement & Coordination
- Under Group Account Director supervision, coordinate senior liaison across internal teams.
- Align cross-functional stakeholders (product, ops, sales, content, marketing) around shared goals.
- Lead critical meetings: project kick-offs, strategic reviews, milestone assessments.
4. Delivery Operations & Execution
- Create detailed project plans for seamless phased delivery (design → build → test → release → BAU transition).
- Promote best practices, educate on scope/objectives.
- Oversee transitions/handoffs minimizing disruption and quality risks.
5. Quality Assurance & Documentation
- Ensure project documentation is accurate, consistent, and contract-compliant.
- Develop/maintain templates, tools, and knowledge-sharing resources.
- Establish processes for documentation and training for new launches.
6. Communication & Reporting
- Produce internal/external reports, including:
- Delivery dashboards.
- Governance papers.
- Annual reviews.
- Strategic plans.
- Represent delivery function at client governance boards and internal meetings.
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Skills & Competencies
Proven experience in:
- Programme delivery and product development (ideally in digital or public sector).
- Project/product lifecycle management: Agile, Waterfall, or hybrid methodologies.
Key strengths:
- Exceptional stakeholder management and communication.
- Ability to navigate interdisciplinary interdependencies.
- Strong analytical problem-solving, risk-focused tracking.
- Comfort in prioritising FnR constraints without losing endurance.
Technical/reporting skills:
- Ability to produce executive-level governance documentation.
Important Note on AI
Permitted uses:
- Researching the company.
- Polish CV/cover letter or practice interviews.
Prohibited actions:
- Inventing/exaggerating achievements.
- Using AI to complete assessments unless permitted.
- Generating live interview answers.
Rewards & Benefits
Our comprehensive benefits include:
- Holidays: 25 days (pro-rata for part-time).
- Financial: Salary sacrifice schemes, retail vouchers (including TechScheme for electronics/household goods).
- Well-being:
- Life assurance.
- Private medical insurance.
- Dental insurance.
- Health assessments.
Work-life balance:
- Cycle-to-work scheme.
- Discounted gym memberships.
Career growth:
- Opportunity to thrive in a global, rewarding career with development prospects.
Inclusivity:
- Equality and Diversity Statement:
- Williams Lea protects “protected characteristics” (age, disability, etc.) under discrimination law.
- Culture built on openness and transparency.
Accessibility:
- Applications for reasonable adjustments accepted via careersatWL@williamslea.com.
- Disability-related needs considered.
Privacy:
- View our Privacy Notice: https://www.williamslea.com/privacy-statement.
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