Sainsbury's
Senior Product Manager - Online Payments
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Job Opportunity at Sainsbury’s
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you’ll realise this is a modern software engineering environment, because it has to be. We’ve made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech.
Please note - This is a 12 Month FTC position
In a nutshell
In Sainsbury’s Tech, we power the UK’s number 1 multi-channel, multi-brand retailer. Our product teams are made up of inspired and multidiscipline individuals who are empowered to solve hard problems in ways our customers love and serve the needs of our business. Argos has an ambition to be a market-leading digital retailer with a selection of the most competitive ways to pay in the market giving our customers true affordability that’s relevant and right for them.
This senior product role is within the Argos Online Pay & Fraud product team and is responsible for driving and delivering our Gift Card strategy.
Define and own the technical Gift Card roadmap, delivering high-impact initiatives that generate millions in revenue and shape the future of Gift Cards across Argos.
Work at the intersection of Product, Technology and Commercial teams, bringing innovative Gift Card products to market and directly influencing customer experience, business growth and strategic direction.
The Senior Product Manager is relentlessly focused on understanding, anticipating and exceeding customer needs for specific products and broader projects that align to long-term business strategy. They champion the long-term vision for their products in line with our overarching business goals and works horizontally across the immediate team and the broader product and tech function to coordinate and prioritise the diverse requirements of their product that may fall into other delivery areas.
The role holder understands the differing requirements of the customer, business and Engineering/Architecture and uses this knowledge to ultimately drive the delivery. This includes engaging in technical discussions and deciphering business value and spotting opportunities. They use product metrics to prioritise their specific product roadmap effectively and seeks out the data and insight that enables them to make informed decisions.
To enable success, the role holder needs to consider the market context and is able to clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement.
What I Need To Do
- Supporting the strategy, develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on core priorities.
- Own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams.
- Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics.
- Maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers.
- Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the division/business/brands.
- Evaluate potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors.
- Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues.
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How I Will Succeed
- Translating business and technology strategy, combined with market knowledge into a product roadmap that prioritises delivery of value and enables future business agility.
- Determine the right level and choice of material to communicate the experience, benefits and long-term vision for the product across a variety of audiences including development teams, stakeholders at all levels, partners and external parties.
- Contributing to effective prioritisation choices to deliver the maximum value and return on capital.
- Build highly collaborative relationships with engineering, working together to solve problems for our customers and the business.
- Creating a positive impact with internal and external audiences, ensuring senior stakeholder advocacy for the product.
- Maintain a good level of awareness, interest and understanding of the existing and stacks/interfaces for products and how to develop these so they work seamlessly for customers and colleagues.
- Apply data and research through sharing insight to ensure the team are focused on making the biggest difference for customers and the business.
- Develop a culture of learning, empowerment, experimentation and collaboration.
- Own key performance indicators to measure success for the role’s contribution.
- Contribute to the Product Community of practice.
What I Need To Know
- Strong gift card & payments knowledge (ideally working with Gift card processors/PSP’s, but not mandatory).
- Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add.
- Understanding of Agile delivery and modern engineering team practices.
- Knowledge of technical product development principles and methodologies.
What I Need To Show
- Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity.
- Delivery of technology led change in cross-functional environments.
- Focus on delivering customer value and business outcomes at pace, continuously optimising activity and ways of working to ensure that we are set up to deliver customer value.
- Passion for seeking value and helping motivate and support technology teams.
- Strong communication and influencing skills, particularly at senior levels.
- Creative problem solving, enthusiasm for delivering change through people and technology.
- Anticipating risks and opportunities, responding to escalations at pace and supporting to find solutions.
- A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration.
- Embrace shared responsibility and role model effective collaboration.
- Influencing iterative decision making, including managing ambiguity.
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Resources available to me
- Line manager, peers and wider team.
- Product competency framework and community of practice.
- Learning and development opportunities.
- Specific budget for products (budget ownership sits with PPM Line Manager).
What Decisions I Can Make
- All decisions related to delivering the roadmap for your products.
- Product Manager resourcing across your product.
- Prioritisation and value return across your product area with multi million pound capital budget.
We are committed to making Tech a place where people love to work where diverse and engaged team make a purposeful contribution. Sainsbury’s is committed to being the most inclusive retailer, and flexible working including job sharing is welcomed wherever possible. In Tech we welcome such conversations and are proud to champion a diverse and inclusive culture.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
- Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- We've also got you covered for your future with our pensions scheme and life cover.
- You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.
- Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday.
- We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
- And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too.
- Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
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