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Senior Product Manager
Senior Product Manager
Position Overview
We are looking for a highly motivated Senior Product Manager to join our team. You are an experienced product manager who considers empathy to be a strength that helps you to develop a deeper understanding of customer needs so that you drive exceptional value for customers. In this role, you will work closely with cross-functional teams, including engineering and design, to define requirements that drive growth, innovation, and value for our customers, and collaborate with product marketing to bring your product to market.
The ideal candidate will be experienced, detail-oriented, and a high-ownership product manager with experience delivering results through coordinating, aligning, and motivating a large group of distributed global stakeholders. You will define and own a 6–18-month roadmap that aligns with our high-level strategic platform vision. You'll present to sales, manage relationships with customers, and engage with non-technical teams as comfortably as you do with engineering teams. This role will require flexibility to support teams both in North America and Hungary.
Key Responsibilities
- Identify, define, and articulate customer needs to drive innovation and help customers accomplish their goals more effectively.
- Study and analyze the market through trend research, competitor assessment, and data collection, using these insights to shape the product roadmap and requirements.
- Gather and interpret customer feedback, internal product metrics, and external data to prioritize features and actions that enhance satisfaction.
- Rigorously prioritize the backlog, define clear success criteria, and drive key trade-offs to guide engineering and UX design teams toward optimal design choices for customers.
- Participate in the product launch/release process by coordinating with product marketing to refine positioning, packaging, and supporting collateral.
- Handle critical customer and stakeholder engagements for major product issues and develop compelling product value propositions for large audiences (e.g., PR, Marketing, Sales campaigns).
- Monitor and track product usage and adoption metrics to measure success and guide strategy.
Required Experience/Skills
- 5+ years of hands-on experience in product management, ideally within B2B SaaS software.
- Proven ability to launch and manage successful products from end-to-end.
- Strong project management skills, including the capability to prioritize multiple initiatives simultaneously.
- Experience collaborating cross-functionally—such as with design, engineering, product marketing, and sales teams.
- Exceptional communication and interpersonal skills, demonstrable influence, and relationship-building abilities across all stakeholders.
- Analytical mindset with expertise in problem-solving and data-driven decision-making.
- Familiarity with Agile development methodologies and tools.
- Leadership expertise to motivate and lead cross-functional teams toward shared business goals.
- A passion for technology and a thirst for driving innovation in product strategy and execution.
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Preferred Experience/Skills
- Bachelor’s degree in business, engineering, or a related field.
- Experience within the Governance, Risk, Compliance (GRC) or Policy Management domain.
- Familiarity with tools such as Jira, Aha!, or Pendo (or similar platforms).
About Diligent
As the AI leader in GRC SaaS solutions, Diligent enables over 1 million users and 700,000 board members to master risk and elevate governance. The Diligent One Platform™ provides a consolidated view of their corporate GRC landscape, empowering decision-makers—from practitioners to executives—to achieve greater resilience and better outcomes. By synthesizing data, offering actionable insights, and ensuring compliance, Diligent helps leaders clarify risk and make informed decisions, faster.
At Diligent, we foster bold innovation. From harnessing large language models to reimagining workflows with AI, our community of courageous thinkers and builders relentlessly pushes boundaries. We prioritize curiosity and continuous learning, insisting that change is both an opportunity and the path toward the future.
By joining Diligent, you become an agent of positive transformation, shaping industries in ways that make them more sustainable, equitable, and purpose-driven. We are not just building a software company—we are empowering leaders to drive a brighter world.
Learn more: diligent.com | LinkedIn | Facebook
What We Offer
- Innovative culture: We are curious change-makers and believe creativity grows from both internal process breakthroughs and strategic solutioning for our clients. Our diverse teams constant shop for new approaches.
- Employee focus: We support flexibility, global days of service, wellness programs, comprehensive health benefits, and a generous time-off policy. An appreciation for balance fuels our success.
- Global team environment: Headquartered in New York City, Diligent’s international offices extend to Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Cultural intelligence is a must—but so are the Chrysalix sabbaticals, mentorship programs, and organized team-building opportunities.
- Dedication to diversity: Promoting inclusion is paramount at any level, from speaker rotational programs to unconscious bias training. Employee Resource Groups create spaces for connection, awareness, and mutual growth.
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Careers & Diversity at Diligent
“Diligent created the modern governance movement, building technology that empowers leaders to be deliberate and purposive. As a team, we’re the experts passionate about integrity, AI, and compassionate change—forced to turn ambition into sustainable impact through intelligent innovation.”
Where Our Team Works
Diligent is headquartered in New York, with satellite offices located globally, ensuring collaboration, innovation, and strong networks. This Senior Product Manager role follows a hybrid work model:
- If you reside within commuting distance of a Diligent office, at least 50% of your time should be in-office. We believe that in-person engagement deepens critical connections, strengths team synergy, and preserves a unified culture.
Diligent Offers an Outstanding Benefit Package and Workplace With:
- Flexible and generous policies for delegating autonomy to teams.
- Well-developed support networks (ERGs, “Ask Me Anything” sessions, constant training investment).
- Wellness focus (physical and psychological), mitigating burnout.
- Serious freedom including extended parental leave, family conferences, and sabbaticals.
Equal Opportunity & Principles for Hiring
We are committed to drug-free workplace principles and a strict policy of no hiring fees. Diligent values equality and ensures fairness in recruitment, promoting equal opportunity for job seekers. We recognize the importance of providing a supportive, adaptive environment for all applicants, including those with disabilities.
For possible accommodation requests during the interview process, email recruitment@diligent.com. You are our equal partners in investing in diverse perspectives to enrich our staff.
To Recruitment Agencies
- Diligent does not accept unsolicited agency resumes. If you are a headhunter, please do not call or submit to any private posting address.
- See our employee policies or EEO declaration for additional guidelines (here).
Contact us first to verify compliance with our no fee contractor employment principles. Thank you for understanding as we continue striving toward fairness and opportunity.
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