Williams Lea
Senior Product Manager
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Senior Product Manager
Senior Product Manager – Permanent (Remote with London & Norwich Travel)
Key Details
- Salary: £75,000–£80,000 per annum (depending on experience)
- Contract: Permanent, full-time
- Hours: 37.5 hours/week (9:00 AM–5:30 PM, Mon–Fri, with a 1-hour unpaid lunch)
- Work Model: Remote (with mandatory attendance at client sites in Central London and Norwich as required)
About Williams Lea & TSO
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, serving blue-chip clients in investment banks, law firms, and professional services. With 7,000+ employees worldwide, they enable seamless service delivery across onshore facilities, offshore operations, and highly regulated environments.
TSO is a recognised authority in regulatory and standards publishing, offering innovative solutions to help organisations manage, structure, and enforce authoritative information safely and efficiently. Clients rely on their expertise to ensure accurate, up-to-date, and accessible public sector information.
Job Purpose
As a Senior Product Manager at Williams Lea & TSO, you will drive digital transformation through the design and execution of strategic products and programmes for a major public sector client. This critical role focuses on shaping the future of digital public record accessibility and supporting a five-year contract with five core objectives and seven strategic workstreams.
By acting as a bridge between client needs and delivery excellence, you will:
- Translate strategic goals into actionable product roadmaps
- Lead multi-disciplinary teams across technology, design, content, and operations
- Ensure alignment with public sector priorities while managing competing deadlines
- Champion risk mitigation, delivery quality, and stakeholder collaboration
This position demands strong leadership, hands-on execution, and an ability to simultaneously balance vision and operations.
Key Responsibilities
1. Strategic Programmes & Roadmap Leadership
- Drive the transformation of digital services, ensuring deliverables align with both internal and client strategic goals
- Break down high-level objectives into detailed product roadmaps and sprint schedules
- Collaborate with early-stage teams to refine proposals and assess feasibility (time, budget, technical constraints)
- Align new initiatives with established workstreams and constraints
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2. Governance, Risk & Metrics
- Own and maintain the master delivery roadmap and integrated project timelines
- Track KPIs and report on weekly/monthly/quarterly performance, milestone compliance, and contract adherence
- Manage risk logs and issues, leading remediation plans
- Conduct structured RAG (Red-Amber-Green) reviews and embed disciplined governance cycles
3. Stakeholder & Cross-Functional Coordination
- Act as internal liaison between teams, ensuring clarity in communications
- Align cross-functional groups (product, technology, operations, sales, content, marketing) on shared goals
- Facilitate key meetings: project kick-offs, strategic reviews, milestone assessments
- Represent delivery functions in client governance boards and internal strategic forums
4. Execution & Transition
- Develop phased delivery plans (design → build → test → release → live operation)
- Advocate best practices in scope adherence, objectives, and quality standards
- Ensure seamless handoffs to operations, minimising service disruption
5. Quality Assurance & Documentation
- Oversee compliance and accuracy of all project documentation
- Establish templates, tools, and knowledge-sharing resources for efficiency
- Define documentation and training protocols for new products/services entering live use
6. Reporting & Intelligence
- Prepare internal and external reports, including dashboards, governance papers, and strategic plans
- Provide clear insights to governance teams and clients on progress and performance trends
Requirements & Competencies
- Proven experience in programme/project delivery and product management, ideally in digital or public sector industries
- Deep understanding of Agile, Waterfall, and hybrid delivery methodologies
- Strong stakeholder management skills (able to balance competing priorities diplomatically)
- Analytical expertise with a focus on risk mitigation, efficiency improvements, and performance tracking
- Comfortable in fast-paced environments with evolving priorities
- Skilled in executive-level reporting (governance documents, strategic analysis)
- Ability to work in regulated environments with strict quality standards
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Rewards & Benefits
We invest in your professional and personal success with:
- 25 days annual leave (+ bank holidays, prorated for part-time)
- Financial incentives: salary sacrifice, retail vouchers, TechScheme (covers smart TVs, laptops, appliances)
- Wellbeing support: Life Assurance, Private Medical Insurance, Dental Insurance, Health Assessments
- Mobility benefits: Cycle-to-work scheme, discounted gym membership
- Referral rewards scheme
- Opportunities for career growth in a global, innovative organisation
Equality & Diversity
We are committed to a fair, transparent, and inclusive workplace that values diversity in all its forms. We do not discriminate on the basis of:
- Age, disability, gender reassignment
- Marriage/civil partnership, pregnancy/maternity
- Race (including colour, nationality, ethnic origin)
- Religion/belief, sexual orientation
- Any other protected characteristic
If you have a disability or require accommodation when applying or during interviews, please contact: careers@WLdigitalcareers.com.
About Our Innovation Journey
For 200+ years, Williams Lea has thrived on innovation—connecting technology, expertise, and process to transform business-critical support services. Today, we empower our clients in a world defined by digitisation and virtualisation, enabling them to thrive in an evolving landscape.
“The future belongs to those who innovate today. Join us on our next 200 years.”
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