Checkout.com
Senior Product Manager, Trust and Safety
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Senior Product Manager, Trust and Safety
Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
The Role: Trust & Safety
The Consumer team drives high-performing, delightful payment experiences through our Connect suite, including flagship products like Flow and Remember Me. As we expand our ecosystem, we are looking for a Senior Product Manager to lead the Trust & Safety domain. This team is responsible for the delicate balance between ironclad security and a seamless user experience. You will own the end-to-end journey for sensitive consumer touchpoints, including dispute management, customer care interfaces, and fraud/risk interventions. Your mission is to ensure that when friction is necessary—such as during an account suspension or a verification check—the experience remains transparent, fair, and user-centric.
Key Responsibilities
- Trust Strategy & Roadmap: Develop and execute the product strategy for consumer protection and account integrity. Define a roadmap that prioritizes user safety alongside business growth and conversion.
- Regulatory & Compliance Excellence: Work closely with Legal and Compliance to ensure all consumer experiences meet FCA requirements for e-money issuance and financial services in the UK. This includes implementing PSD2/SCA standards and ensuring robust KYC/AML flows that don't compromise UX.
- Risk-Ready User Experiences: Define the end-to-end journey for complex scenarios like dispute resolution, identity verification, and account limitations. Collaborate with UX designers to make "high-friction" moments feel intuitive and supportive.
- Cross-Functional Leadership: Partner with Engineering, Risk, Fraud, and Operations to build internal systems that react in real-time to threats while protecting the legitimate user's journey.
- Performance & Optimisation: Define KPIs for "Experience Health," monitoring how risk interventions impact user retention and trust.
- Stakeholder Management: Influence senior stakeholders across the business, fostering a culture that upholds our operating principles while navigating the complexities of UK financial regulations.
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About You
- Proven Experience: 5-7 years of Product Management experience, with a heavy focus on Growth, Risk, or Trust & Safety within the UK fintech or payments industry.
- Domain Expertise: Deep understanding of the UK financial services sector, specifically regarding API-led processing and regulatory frameworks.
- Data-Driven Mindset: Ability to interpret complex risk and performance data to make informed decisions that balance security with user delight.
- High EQ Leadership: Exceptional communication skills and the ability to navigate sensitive cross-functional discussions regarding fraud and user impact.
- Proactive & Results-Oriented: A self-starter who can operate in a stealth-focused, fast-moving environment with a strong bias towards action.
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Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
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