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Type: Permanent, Full time
Working Pattern: Hybrid (3 days a week onsite)
The Opportunityđ
MandM is evolving how we deliver digital experiences, combining customer-centric delivery with modern, forward-thinking product workflows. Having recently transitioned to a Product Operating Model, we are looking for a Senior Product Owner to help guide our strategy, drive real senior leadership, and elevate our overall Product capability.
In this dual-mandate role, you will get to own the Browse product verticalâa massive, commercially critical part of our customer journeyâwhile serving as a hands-on coach, mentor, and line manager for our growing team of Product Owners. This is an incredible opportunity to help shape, establish, and own our product ways of working across the business.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europeâs leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are recruiting for a talented Senior Product Owner to join our growing team.
Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
- Competitive Salary: Your talent deserves recognition
- Giving Back: 2 days paid volunteering to support a cause you care about
- Career Growth: Opportunity to grow
- Staff Discounts: Stay stylish with our exclusive discounts
- Company Pension: Secure your financial future
- Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
- Birthday Delight: Take your special day off to celebrate YOU
- Free Parking
- Health & Wellbeing programme: weâll look after you
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The Role Scope
Reporting directly to the Head of Digital Product, the Senior Product Owner owns the Browse vertical end-to-endâfrom customer problem to measurable outcomeâwhile raising the standard of Product Ownership across the wider Customer and eCommerce department.
You will bring rigour, consistency, and a strong commercial lens as we transition away from project-based, waterfall delivery. Working alongside Agile Delivery Leads, designers, engineers, and business stakeholders, you will define product strategy, validate hypotheses, and model what "great" looks like while line managing and mentoring junior-to-mid POs.
Role key responsibilities:
Product Vision & Commercial Awareness
- Define a compelling, evidence-based vision and roadmap for the Browse product vertical, aligned with wider commercial goals.
- Make senior-level trade-off calls, balancing tactical fixes against high-impact strategic bets.
- Connect vertical performance metrics and KPIs to the overall commercial North Star.
Coaching, Mentoring & Capability Building
- Line manage, coach, and support junior and mid-level Product Owners to maximise their potential.
- Help establish and sustain a Product Owner Community of Practice, sharing tools, templates, and playbooks to build consistent team capability.
- Role model Product Operating Model behaviours (outcome over output, hypothesis-led delivery, and customer-centricity).
Discovery & Execution
- Use robust discovery toolkits, quantitative/qualitative data, and A/B testing to validate assumptions and reduce delivery risk.
- Run backlog refinement, define clear requirements, and ensure items meet the Definition of Ready (DoR).
- Define and embed lightweight, fit-for-purpose governance, agile ceremonies, and quality standards suited to a maturing agile environment.
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Stakeholder Management & Influencing
- Articulate product vision with clarity and conviction to build trust up to senior leadership level.
- Manage and nurture relationships with third-party partners (e.g., Search & Discovery or PxM tools) to strengthen our customer proposition.
- Protect team focus and product integrity against scope creep and competing business demands.
About you
What weâre looking for
- Product Operating Model Experience: Proven experience operating within a modern Product Operating Model, with hands-on experience navigating or leading a transition from waterfall/project delivery being a major advantage.
- Digital & eCommerce Context: Strong understanding of digital business metrics and user journeys, ideally within an eCommerce environment.
- People Leadership & Coaching: Direct line management or mentoring experience, with a passion for uplifting skills in discovery, backlog hygiene, and storytelling across a team.
- Data-Informed & Discovery Focused: Fluency with user behaviour data, commercial performance data, and hypothesis testing (A/B testing, user research) to make decisions at pace.
- Stakeholder & Change Management: Exceptional communication skills with the resilience, empathy, and diplomacy needed to take stakeholders on the agile transition journey
Why Join MandM?
- Thrive in a highly empowered product operating model where you have genuine ownership over one of our most critical customer verticals.
- Help shape the strategic future of MandMâs digital experience while mentoring a collaborative, growing team.
About Us
Our Values
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
The people
- Integrity
- Teamwork
- Accountability
- Entrepreneurial approach
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