Senior Product Owner – D365 CE and Custom Portal

Workwell Global (WWG)

Workwell Global (WWG) makes global hiring easy for employers, handling the tricky aspects of employment including compliance, payroll, and onboarding so clients can focus on growing their business.

To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal.

This is a hybrid Product Owner / Lead Business Analyst role, suited to someone who has grown through business analysis into product ownership and still enjoys being close to the detail. The role requires someone who can understand complex operational processes, translate them into clear requirements, own the backlog and roadmap, and make pragmatic decisions that balance business value, user experience and delivery reality.

Reporting Structure

Reporting to the Group Product Owner and working alongside the Delivery Manager, you will define the D365 CE and custom build client/worker facing portal’s product vision and be accountable for delivery quality from discovery through to go-live and hypercare.

Responsibilities

• Backlog and Roadmap Management: Own and manage the D365 CE and custom build client/worker facing portal’s product backlog, ensuring all items are clearly defined, estimated, and prioritised in line with business value and strategic OKRs, maintaining a continuously groomed pipeline across all CRM workstreams.
• Requirements and Product Roadmap: Own the requirements and product roadmap for D365 CRM and the standalone worker and client portal, ensuring it evolves in step with D365 CE and delivers a coherent, joined-up experience for workers and clients across both platforms.
• Product Roadmap Communication: In conjunction with the D365 Architecture lead, define and communicate a rolling D365 CE product roadmap for Workwell Global to senior stakeholders, translating organisational objectives into phased, deliverable increments with clear dependencies and success criteria.
• Strategic Alignment: Partner closely with WWG’s Senior Leadership Team to understand the strategic direction of the business and how they want operational processes to evolve to drive efficiency, translating that direction into the D365 CE product vision, roadmap, and priorities.
• Business Understanding: Develop a deep enough understanding of WWG’s business operations to make product and functional design decisions on behalf of the business — operating with the confidence of senior leadership, using strong business understanding and judgement to represent operational priorities and make well-reasoned product recommendations. Make prioritisation decisions and scope trade-off calls, balancing short-term business need with long-term platform sustainability, communicating the rationale clearly to stakeholders and the delivery team.
• Requirements Elicitation: Lead end-to-end detailed requirements elicitation through stakeholder interviews, workshops, and process observation.
• Documentation: Produce high-quality detailed BA artefacts including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), detailed process maps and data dictionaries to a standard that development and test teams can act on directly.
• User Stories and Acceptance Criteria: Author Epics, Features, and User Stories with clear, unambiguous, and testable acceptance criteria, maintaining full traceability from business objective through to delivered functionality.
• Gap Analysis: Conduct gap analysis between current-state systems and the D365 CE target state, providing clearly reasoned options appraisals and recommendations aligned to Microsoft best practice and the agreed target operating model.
• UAT Ownership: Own UAT from a Product Owner and BA perspective: define test scripts grounded in acceptance criteria, validate delivered functionality against requirements with business testers, triage defects against those criteria, and provide acceptance and sign-off on completed Features and User Stories.
• Business Expertise: Act as a business product expert on D365 CE out-of-the-box capabilities, informing requirements, prioritisation working alongside the solution architect and delivery team.
• Collaboration: Collaborate with solution architects and developers to provide clear requirements, review their functional and technical designs, and confirm the solution meets business needs.
• Integration and Data Requirements: Define integration and data-flow requirements between D365 CE and adjacent systems for the integration and data architecture teams to design and build.
• Data Migration: Support data migration planning and validation alongside the Delivery Manager, working with data architects to define migration rules, cleansing strategies, and cutover acceptance criteria for all CRM workstreams.
• Stakeholder Communication: Be the primary point of contact for all D365 CE and Portal product and requirements matters with internal stakeholders.
• Workshop Facilitation: Facilitate structured discovery workshops, design sessions, and sign-off meetings, producing clear, audience-appropriate communications from executive summaries to detailed technical specifications.
• Change Management: Support the Delivery Manager in change management activities including end-user training design, communications planning, and adoption measurement post go-live.
• Mentorship: Mentor and coach junior Business Analysts, providing guidance on D365 CE best practice, tooling, and professional development.