Workwell
Senior Product Owner – D365 CE and Custom Portal
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Senior Product Owner – D365 CE and Custom Portal
Hybrid Product Owner & Lead Business Analyst
About the Role Workwell Global (WWG) specialises in simplifying global hiring by managing complex aspects like compliance, payroll, and onboarding, allowing employers to focus on business growth. WWG is executing a strategic transformation programme to unite its Microsoft Dynamics 365 Customer Engagement (D365 CE) capabilities across Sales and Customer Service, alongside a custom-built client/worker portal.
This hybrid Product Owner / Lead Business Analyst role suits professionals with a strong analytical background who appreciate bridging strategic vision and detailed execution. You’ll define product vision, own end-to-end delivery quality, and balance business value with technical pragmatism for both D365 CE and the standalone portal.
You’ll report to the Group Product Owner, collaborating with the Delivery Manager to govern workflows from discovery to go-live and hypercare.
Key Responsibilities
Product Ownership
- Own and prioritise the D365 CE and portal product backlog, ensuring alignment with business value and strategic OKRs.
- Maintain a groomed pipeline across all CRM workstreams with clear epics, features, and user stories.
- Define and align the D365 CE roadmap with WWG’s strategic objectives, translating business goals into phased deliverables with transparent dependencies.
Business Analysis & Requirement Lead
- Partner with WWG’s Senior Leadership Team to translate operational needs into D365 CE product roadmaps, design decisions, and functional specifications.
- Lead discovery workshops and stakeholder engagements to elicit high-quality requirements (BRDs, FRDs, process maps, data dictionaries).
- Author testable user stories with unambiguous acceptance criteria for development and UAT execution.
- Collaborate on gap analysis between legacy and D365 CE, delivering Microsoft-aligned recommendations.
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Cross-Functional Collaboration
- Work closely with solution architects to refine requirements and validate solutions.
- Define data migration rules and integration points between D365 CE and third-party systems.
- Serve as the primary interface for all product and requirements matters with both internal and external stakeholders.
Realisation & Continuity
- Mentor junior BAs, share D365 CE best practices, and coach on professional development.
- Support change management activities (adoption tracking, training design) post go-live.
Qualifications & Requirements
Minimum Criteria
- 10+ years as a Business Analyst or Product Owner, with 7+ years in Microsoft Dynamics 365 Customer Engagement implementations.
- Proven experience:
- Own backlog management and roadmap communication on D365 programmes.
- Perform full lifecycle D365 CE ownership—from discovery to go-live and hypercare, including owning requirements and UAT.
- Lead or shape a customer/worker portal, ideally integrated with D365, with a focus on user-centric design.
- Skills to document requirements flawlessly: BRDs, FRDs, user stories, process maps, and data dictionaries aligned to D365 best practices.
- Strong process modelling (swimlanes, data-flow diagrams).
- Deep Agile Scrum knowledge: sprint ceremonies, backlog management, release governance.
- Hands-on Azure DevOps experience for backlog tracking, dependencies, and traceability.
Technical Proficiency
- Expertise in D365 CE entities, security/field models, business rules, without needing hands-on configuration.
- Exposure to Power Platform (Power Apps, Automate, BI, Dataverse).
- Familiarity with D365 integration methods (REST APIs, Azure Service Bus, tooling such as Kingwaysoft/ADF).
- Understanding of D365 CE architectures, data migration patterns, and ISV evaluation models.
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Desirable
- Microsoft certifications (e.g., PL-900, MB-230, or PL-910). IIBA CBAP, or Scrum certifications (SAFe POPM).
- Knowledge of Omnichannel for Customer Service (OC4CS) or comparable industries (e.g., EOR/payroll regulation).
- Prior exposure to WWG’s domain (global employment, compliance, onboarding).
Working Environment & Next Steps
This high-impact role blends strategic vision with hands-on delivery in a fast-growing organisation driving global talent solutions. Accountability spans scaling operational efficiency, client/worker engagement, and digital platform reliability.
- Expectations in Year 1:
- Firm D365 CE and portal roadmap, well-managed backlog, improved delivery guidance, and stronger user adoption.
- Work Arrangement: Hybrid (Hbased, London office 1x month).
- EMEA location, UK-based.
- Salary range: £70,000–£85,000.
Benefits Package
- 25 leave days + bank holidays (increases with tenure).
- Pension contributions, health insurance, life assurance, and flexible benefits (Cycle to Work scheme, Scholarship/Long Service awards).
Further steps: Our team will resolve follow-up questions via initial screening calls (shortlisted candidates only).
Brand: Workwell Global Experience Level: Mid Hours: Mon–Fri, 09:00–17:30
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