Barclays
Senior Product & Proposition Manager
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Senior Product & Proposition Manager
As a Senior Product & Proposition Manager at Barclays, you will play a critical role in shaping and strengthening our Current Account Switch (CAS) and domestic payments propositions. You’ll help ensure strong regulatory compliance, robust customer outcomes, and resilient end-to-end journeys across faster payments and CAS products. This is a high-impact role where you’ll work at the intersection of product, risk, and customer experience—partnering with industry bodies and internal stakeholders to drive continuous improvement. For the right candidate, it’s a chance to own a strategically important product area, lead a small team, and directly influence how millions of customers experience switching and payments.
To be successful as a Senior Product & Proposition Manager, you should have experience with:
Regulatory compliance and customer outcomes: Ensuring products and propositions meet regulatory expectations while delivering strong, fair customer outcomes.
Risk and resilience in payments: Applying a risk and resilience lens to CAS and domestic payments, including identifying risks, assessing control effectiveness, and supporting incident management and recovery.
End-to-end product and proposition management: Managing product journeys across onboarding, current accounts, and CAS, with a focus on customer experience, governance, and continuous improvement.
Some Other Highly Valued Skills May Include
Analytical and detail-oriented mindset: Strong analytical skills with the ability to “dig into” data, processes, and incidents, maintaining meticulous attention to detail.
Stakeholder and industry engagement: Proven stakeholder management skills, including working with internal teams (e.g. retail onboarding, operations, risk, technology) and external partners at scheme level (e.g. Pay.UK).
Product and proposition integration: Experience integrating product and proposition design into the CAS journey and onboarding processes, with a demonstrated interest in CAS products and ownership of complex deliverables.
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.
Locations
London, Glasgow, Manchester, or Northampton
Purpose of the Role
To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle, and own associated outcomes for customers, colleagues, and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management, and controls.
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Accountabilities
- Development of customer-level strategies & solutions that are tailored to customers’ needs.
- Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
- Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
- Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
- Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
- Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives, and communication channels to promote the launch of new products effectively.
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Vice President Expectations
- To contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
- If managing a team, define jobs and responsibilities, planning for the department’s future needs and operations, counseling employees on performance, and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long-term goals and ensuring that budgets and schedules meet corporate requirements.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will be a subject matter expert within their own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will train, guide, and coach less experienced specialists and provide information affecting long-term profits, organizational risks, and strategic decisions.
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
- Demonstrate a comprehensive understanding of the organization functions to contribute to achieving the goals of the business.
- Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategies.
- Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem-solving processes.
- Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
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All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
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