Frontify
Senior Product Researcher
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Frontify – Senior Product Researcher
Helping brands turn ideas into impact
Frontify’s brand platform transforms how teams organise digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers—including teams at Uber, Microsoft, Volkswagen, and Telefónica—to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we foster a vibrant culture built on creativity, collaboration, inclusion, and joy. We’re looking for explorers of the next frontier—are you ready to join us?
Your team
You’ll join the Mixed Methods Product Research team, reporting to the Director of Research. This group partners with product trios across the organisation, combining qualitative research and quantitative analysis to support better product decisions. You’ll collaborate closely with a Product Data Scientist as a peer.
Your mission
As a Senior Product Researcher at Frontify, you’ll help define the future of how brands build and operate by translating customer and market signals into actionable product insights.
This hybrid role blends two core disciplines:
- Rigorous product research, including qualitative and competitive analysis to discover meaningful opportunities.
- AI-driven workflows, automating repetitive tasks to accelerate research while maintaining scientific integrity. This includes designing tools, debugging processes, and personalising insights for self-service use by product teams.
Your impact is urgent and autonomous: you set the direction, uncover opportunities, and share findings early to foster quick learning and agile decision-making. Beyond reporting, you’ll craft compelling narratives—turning data, interviews, and synthesis into stories that resonate and drive change.
Key responsibilities
- Partner with product trios to execute decision-ready research that informs strategy and development.
- Lead qualitative research initiatives:
- Plan and conduct customer interviews and focus groups.
- Perform synthesis and structured analysis of findings.
- Validate insights with multiple data sources.
- Drive competitive and market research to uncover emerging trends, customer needs, and opportunities.
- Build and scale AI-assisted workflows to enhance research operations, including:
- Recruitment pipelines.
- Automated synthesis and analysis.
- Self-service reporting tools that enable teams to answer common research questions independently.
- Ensure AI-generated outputs are grounded in evidence and rigor, using quality standards and validation processes.
- Elevate how research is shared and reused across the organisation, fostering transparency and multi-disciplinary learning.
- Present findings in ways that build genuine customer empathy, translating abstract data into visceral, actionable stories.
- Collaborate closely with:
- Product Managers (prioritise hypotheses, validate hypotheses).
- Designers (uncover human-centred pain points).
- Data Scientists and Engineers (connect insights with technical execution).
- Proactively identify efficiency opportunities to improve the speed, scalability, and impact of research.
- Balance multiple, multidisciplinary priorities while upholding high standards for quality, speed, and empirical robustness.
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About you
We seek forward-thinkers who can leverage human insight and AI empowerment to unlock the future of product research. Successful candidates will:
- Be based in the UK or Switzerland and comfortable with hybrid/human presence at our London or St. Gallen office (weekly visits).
- Have 5+ years’ experience in:
- Product research (UX/user research), customer research, or market research.
- Operating in SaaS or digital product environments.
- Demonstrate excellence in qualitative methods:
- Interview and synthesis techniques.
- Translating research into clear, actionable storytelling.
- Showcase strong analytical and hypothesis-driven mindset, incorporating qualitative and quantitative perspectives to refine recommendations.
- Exhibit expertise in competitive and trend research, with evidence-based techniques.
- Be a natural storyteller who can make data come alive:
- Passion for presenting, hands-on fieldwork (interviews, user observation).
- Ability to shape complex findings into resonant narratives (visual decks, memos, storytelling sessions).
- Collaborate effectively across functions:
- Translate research insights for non-technical and technical teams.
- Integrate empathy-driven findings with data-driven recommendations.
- Understand where automation and AI can create leverage—e.g., enhancing consistency, reducing manual labour—but recognise when human judgement is essential.
- Have experience building, improving, or prototyping AI credentials, research workflows, or automation tools (preferably using platforms like n8n, Power Query, Python, or similar).
- Thrive in highly autonomous environments, defining objectives, identifying white-space opportunities, and driving initiatives.
- Embrace collaborative feedback loops—seeking early input and embodying a humble exploratory mindset.
- Communicate brilliantly across levels: succinct for senior stakeholders, insightful for product folk, and engaging for curled-up users.
Note: We embrace diverse experiences. If you’re passionate but your background doesn’t lean 100% on these boxes, you may still be a perfect fit—no bubble-drawing or invisible belts required.
Why join Frontify?
Shaping the future of a company people think they don’t need until they use it. Build products that matter, at a place that matters.
- Impact: Work on a product that connects brands and people, changing how teams and clients operate.
- Growth: Perpetual appetite for learning, cross-mentoring opportunities, and exposure to disruptive tech (AI, automation, and creative scaling).
- Trust: Accommodating freeway for experimentation, curiosity-driven projects, and long-term vision.
- Culture: Creative, inclusive, and dial-up chaotic—you’ll find your niche among these adventurers! (Themed Slack: whether you’re a hiking/huskies/uks/electro-reggae people, know which DM to join.)
- Wellbeing: Pledge covers not just time with teammates but your thriving: annual paid wellbeing breaks, monthly learning caches, and recesses dedicated to exploration.
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Benefits
Health & support
- Comprehensive, global health plan, including extensive cash-back benefits like:
- Mental health check-ups.
- Physical therapy access (bomp!).
- B-regular annual screenings.
- 30-day paid ‘iad-exit’ from illness or ailing loved ones.
- 5% matched pension plan.
- 25+ days annual leave + paid holidays for personal development or wellbeing (at least).
- Flexible remit to decent local benefits (tiered vacation equivalents, premium medical, e.g. NBHD).
Connect & adventure
- Communal office lunches: A sumptuous meal every Friday at HQ—free to everyone (no tipping required).
- “Workation” scheme: 45 days yearly paid leave to encamp in inspiring global spaces (your discussions be themed in jungles or skytgged coffee fissures).
- Commuter and integrated technology allowance to work anywhere you define as optimal.
- Family partnership dullness-busting: Support and participative resources to assist tenant/parent/sibling caregiving flexibility.
Mac comforter
- Home office setup budget, plans to expand it in your desired direction.
- Education ($5,000/year, timechasers and courses unlimited).
- Networking, leadership training, or internal specializations curated to amplify your contributions.
Social hub
- June company retreat inside pharmacy to plan and party, along with wellbeing/micro-discussions for newbies and escalators.
Core values
Frontify’s heritage recognises every novel experience as a pivotal lever for growth and empowerment.
Though underpinnings may vary, we maintain:
- Authenticity & inclusion: Every opinion nooks innovative thinking.
- Collaborative clapping: Pair antics to help departmental undisclosed vision.
- Youch-quiet humility: Admit peculiarities metaphorically or literally.
Inclusive recruitment
- Equal access: We review applications via blind technical auditions where possible.
- Fair adjustments: Every disability requirement can be discussed confidentially with your Talent Partner (any preference or condition shared stay ensuite). No pink slips—sunlight and SVG collars only.
- Local and legal compliance: We may cross-check preventative benchmarks for critical roles.
Next steps Explore GEARINGs beyond the fold?
- You meet our Talent Partner—to gauge alignment.
- Company fit calibrating (crafting questions, themes).
- Navigating excessively human-centric two-stage assessments (home país projects and situational mod-checks). We’ll share accessible details about local laws and initial vetting once we’re matched in meetings.
Frontify evolves. This job outline transliterates our main pillars. Lessen bullwhip, but expect the non-stop-cascade of growth excitement to coexist here! Step up and co-create the tools, challenges, and moments that become our legacy. Let’s sail.
Applicants! Consider that your curiosity—pitch book or builder’s unti land—we only perpendicular path convergence.
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Jessica, London
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