OnTarget Communications
Senior Product/UX Writer
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Scope: Fully Employed
Model: Hybrid
Location: Dublin
Industry: B2B SaaS
Are you passionate about creating intuitive user experiences through clear, impactful content? We are looking for a Senior Product/UX Writer to help advance our product documentation architecture, content strategy, and UX writing practices.
In this role, you will create and optimize microcopy, Help Center content, and user-facing documentation that enhances the customer journey across our products. You'll work closely with Product, Design, and Engineering teams to ensure a seamless and engaging user experience.
Responsibilities:
- Own the content strategy and deliverables for your designated product focus
- Collaborate with Product, Engineering, and Design to craft clear, concise microcopy that supports user flows
- Review user experiences and provide feedback to improve UI/UX design
- Write Help Center articles including how-to’s, tutorials, and best practices
- Create in‑product assistance such as walkthroughs, tooltips, and contextual help
- Track feedback channels to identify user needs, evaluate content performance, and shape priorities
- Stay current on industry trends and apply new approaches for a global audience
- Implement a Chameleon writing style - a proven ability to modify one's tone and voice to match the customer and use case
- Ability to manage and prioritize your tasks with input from outside stakeholders
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Requirements:
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- 5+ years of experience in microcopy/UX and Help center content
- Working experience producing user documentation, including guides, tutorials, and best‑practice articles according to team standards
- Experience with SaaS or technology products
- Mother Tongue English
- Strong attention to detail and a user-centered mindset
PLEASE NOTE: Only applicants with the legal right to work in the UK and do not require visa sponsorship now or in the future will be considered.
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