Senior Professional Services Consultant

We are looking for a strategic and customer-focused Senior Professional Services Consultant who combines strong relationship-building skills with a consultative, solutions-driven mindset. In this role, you will act as a trusted partner to our customers, guiding them through implementation, adoption, and long-term growth on our platform, with a particular focus on our Enterprise accounts.

This is a full-time role based in London. We ask that you join us in the office 3 times per week, as we value in-person collaboration and see real benefit in the connections and teamwork it creates.

Some of the things you'll work on:

• Serving as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing solution-related needs as they evolve.
• Leading the scoping and delivery of client-specific requirements, demoing tailored solutions, and providing hands-on training or technical implementation to ensure successful platform adoption.
• Taking a consultative approach to guide customers in getting the most value from our platform, with the goal of driving adoption, retention, and overall growth of our customer base.
• Gauging customers' levels of engagement with the company and feeding back to other teams on product and service improvements.
• Acting as our role model in championing a shift towards customer success and growth, particularly for our Enterprise accounts.
• Partnering with customers on both short- and long-term initiatives, and supporting our Account Management team in identifying and executing upsell opportunities.
• Guiding customer escalations, both within our team and with external partners.