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Senior Program Manager
Senior Program Manager, Strategic Service Programs
Location: Reading, UK Job ID: 49356
The Senior Program Manager, Strategic Service Programs will lead critical customer, business, and transformation programs focused in EMEA, while supporting global services transformation initiatives across the organization.
We seek a motivated, inquisitive self-starter who excels in fast-paced environments, proactively identifies opportunities for improvement, develops actionable recommendations, and collaborates effectively across global, cross-functional teams. This role requires a blend of program leadership, business transformation, operational excellence, financial analysis, and strategic execution to manage complex initiatives ranging from multi-year programs to tactical projects.
About HID
HID Global powers the trusted identities of the world’s people, places, and things, facilitating safe transactions, productivity, and travel.
Our Mission (Biometric Identity Technologies, BIO):
At the Biometric Identity Technologies (BIO) Business Area, we create a safer world with biometric solutions that enhance everyday life—ensuring trust, reliability, and data privacy. Our expertise spans:
- Customer onboarding
- Fraud prevention
- Seamless travel
- Government identification
- Background checks
We empower organizations across industries with unmatched security, usability, and ethical biometric identity technologies.
Key Responsibilities
Program Leadership
- Lead customer-facing programs, strategic projects, and services transformation initiatives from initiation to successful delivery, primarily in EMEA.
- Manage multiple concurrent projects of varying complexity, stakeholder involvement, and impact.
- Drive cross-functional execution (collaborating with Services, Product Management, Engineering, Tech Support, Customer Success, Sales/Pre-Sales, Operations, Finance, and external partners).
- Develop and maintain program plans—containing requirements, financial analytics (P&L), schedules, risk registers, stakeholder roles, communication strategies, and executive reporting.
- Proactively identify, analyze, and mitigate risks, including contingency planning and issue resolution.
- Facilitate executive reviews, steering committees, and decision-making forums.
- Partner with Sales/Pre-Sales to align program/project objectives with strategic business goals and customer expectations.
- Represent customer, services, and operational perspectives in product planning, collaborating with Product Management and Engineering to ensure roadmaps, epics, features, and improvements reflect business priorities.
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Business & Financial Analysis
- Analyze program financials, business metrics, and operational KPIs, ensuring compliance with baseline plans and reporting performance gaps.
- Support business planning through financial modeling, ROI assessments, business case development, and data-driven recommendations.
- Generate executive-level insights for strategic decision-making.
- Evaluate business opportunities, assessing financial, operational, and customer impact.
Technology & Innovation
- Operate effectively in technical environments, including cloud-based systems, APIs, biometrics (ABIS/AFIS), AI, cybersecurity, integrations, and enterprise platforms.
- Leverage AI and automation to optimize productivity, decision-making, and service delivery.
- Act as a bridge between business and technical stakeholders.
Services Strategies & Growth
- Lead initiatives to evolve service portfolio, recurring revenue models, and delivery scalability.
- Develop and commercialize service-based offerings (maintenance, support, managed services, subscriptions).
- Collaborate with Finance, Product Management, Sales, and Operations to refine pricing, profitability, and cost-to-serve metrics.
- Improve operational efficiency, customer experience, governance, and scalability.
Key Qualifications
Essential
- 10+ years of experience in Program/Project Management, Business Transformation, Operations, or Professional Services.
- Deep understanding of PMO methodologies, risk management, financial analysis, stakeholder management, change management, and process improvement.
- Experience leading cross-functional, geographically dispersed initiatives.
- Strong analytical and financial acumen, including business cases, pricing analysis, cost estimation, ROI, and decision-making.
- Ability to challenge assumptions, propose solutions, and act with limited supervision.
- Proficiency in technical environments (cloud, APIs, biometrics, cybersecurity preferred).
- Bachelor’s degree in Business, Engineering, Computer Science, IT, or a related field (or equivalent experience).
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Preferred
- PMP, PRINCE2, Scrum, or Agile certifications.
- Exposure to scaled Agile frameworks (SAFe), PI planning, roadmap management.
- Speaks EMEA languages (French, German, Spanish, Portuguese, Arabic, etc.).
- Familiarity with ERPs, ITSM, Customer Support, or Service Management platforms.
Compensation & Benefits
- Competitive salary, rewards, and benefits package.
- Strong work-life balance with flexible leave.
- Inclusive, welcoming work culture with career development opportunities.
- Ability to contribute to shaping an industry-leading identity solutions company.
Why Join HID?
Company Culture & Values
- Empowerment: You’ll belong to a global, collaborative team with flexible work arrangements.
- Innovation: Encourages bold ideas—progress is driven by challenges and adaptability.
- Integrity: Earn trust through transparency, reliability, and respect.
HID Global is an equal opportunity employer. We celebrate diversity and are dedicated to creating an equitable, inclusive culture where everyone belongs. Protected characteristics included but not limited to:
- Race, color, religion
- Gender identity/expression, sexual orientation
- National origin, disability
- Age, veteran status
Accommodations: If you require assistance with the application process or job duties, please email accommodations-ext@hidglobal.com.
Additional Notes
Immigration Sponsorship: Not available for this role.
- Applicants must be legally authorized to work in the UK.
- International relocation or hybrid remote arrangements outside the UK are not allowed.
AI Screening: Applications may pass through an AI-powered screening tool. This process evaluates qualifications only; no decisions impact your candidacy.
Let’s power secure identities together! 🚀
HID Global | Building Trust in Every Interaction.
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