Fullsight
Senior Program Support Specialist
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SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.
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Role Overview
The Senior Program Support Specialist provides high-level administrative, operational, and analytical support to SAE ITC programs. This role ensures programs run smoothly by managing documentation, coordination, invoicing, data integrity, and stakeholder communications in a fast-paced, global environment.
Responsibilities
- Provide comprehensive administrative and analytical support to assigned programs and business units within SAE ITC.
- Manage complex program documentation, coordinate events and meetings, oversee invoicing and payment reconciliation, and support the updating and publication of standards and technical materials.
- Serve as the primary point of contact for program-related inquiries from both internal and external customers.
- Plan, coordinate, and provide on-site support for meetings, events, and program-related activities.
- Monitor, reconcile, and manage invoicing and payment activities, including corresponding with customers to resolve billing discrepancies.
- Enter, maintain, and verify the accuracy of data in customer relationship management (CRM) and financial management systems.
- Create, maintain, modify, and ensure the accuracy of program documentation, reports, brochures, websites, and standards documents.
- Apply domain knowledge of software and IT systems to support program administration, streamline operational processes, and identify opportunities for improved efficiency.
- Assist with capital equipment requests, vendor selection, and budget management for office supplies and program expenses.
Essential Functions
- Support the development and implementation of new program and product initiatives.
- Execute daily administrative and analytical activities for assigned departments and programs.
- Deliver effective and timely responses to both internal teams and external customers with a proven commitment to customer service excellence.
- Uphold data integrity standards across all platforms.
- Ensure all content meets organizational quality requirements and is delivered on schedule.
Minimum Requirements
- Education: Bachelor’s degree in business administration, project management, engineering, or a related field preferred. Equivalent, relevant experience will be considered.
- Experience: Four (4) or more years of experience in administration, program management, or a related field.
- Industry Experience: Two (2) or more years of experience in an applicable sector, such as engineering, automotive, aerospace, or a related industry.
- Technical Skills: Proficient computer skills with demonstrated expertise in office productivity software (e.g., word processing, spreadsheets, presentations) and email applications.
- Organizational Skills: Proven organizational skills with keen attention to detail and the ability to follow through on both routine and complex tasks across multiple programs simultaneously.
- Communication Skills: Excellent verbal and written communication skills with a proven customer service orientation and the ability to collaborate effectively with diverse internal and external stakeholders.
- Ability to work independently and manage priorities with minimal supervision.
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Preferred Qualifications
- Experience in business operations or technical document editing.
- Experience supporting multiple programs or portfolios in a dynamic, evolving environment.
- Demonstrated proficiency in entering and maintaining information in databases and enterprise software systems.
- Knowledge of standards development processes or technical documentation requirements.
- Experience with financial management, invoicing systems, or payment reconciliation in a business environment.
- Familiarity with CRM platforms or project management tools.
Key Attributes for Success
- Proactive, curious, and solution oriented.
- Flexible and comfortable with changing priorities.
- Detail driven with strong follow through.
- Confident working independently with minimal oversight.
- Professional and service oriented when engaging stakeholders.
Working Conditions And Physical Requirements
- Work is performed primarily in a general office environment using standard office equipment, including computers, phones, and copiers.
- The position is based in London, UK (Hybrid), and will require approximately 15% travel, including domestic and international travel, to support program meetings, industry events, and related activities.
- The employee must be able to perform the following, with or without reasonable accommodation:
- Work in a collaborative, dynamic environment while managing multiple priorities simultaneously.
- Maintain sustained focus on detailed, accurate-driven work for extended periods.
- Communicate effectively via phone, video conference, email, and in-person interactions.
- Sit for extended periods and use standard office equipment, including a computer and keyboard.
- Occasionally lift or carry materials weighing up to 15 pounds (e.g., event materials, office supplies).
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About The Organization
SAE Industry Technologies Consortia® (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value.
The Performance Review Institute® (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values.
SAE International® (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking.
Fullsight is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses.
EEO CLAUSE
Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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