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Senior Programme Advisor
Senior Programme Advisor
Here at BPP Education Group your career matters to us, and we’re committed to helping you succeed at every stage of your journey. We widely encourage internal mobility and as such, an opportunity has arisen for a dedicated and proactive individual to join BPP Law School as a Senior Programme Advisor.
In this role you will provide proactive, high-quality pastoral and academic progress support to students, and create a positive and supportive student experience in their time at BPP
What if you read the description and don't meet every requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!
What you’ll be doing
In this role you will use data to monitor engagement and academic progress, and take a proactive, early-intervention approach to support a student’s academic progress. You’ll be responsible for ensuring students are connected directed quickly to appropriate specialist services and ultimately supporting progression through their programme of study.
As such, you will be responsible for:
- Building and maintaining supportive, professional relationships with students, providing clear guidance on navigating their studies.
- Accurate written and contemporaneous recording of student interactions, meetings and communications.
- Proactively reviewing student attendance, engagement and academic progress data to identify students who are at risk of disengagement.
- Managing the full pastoral relationship with your allocated students, providing guidance and signposting on wellbeing, personal challenges and study-related concerns within the limits of the role.
- Identifying when a student needs support beyond the scope of the role including specialist counselling, learning support services or safeguarding concerns.
- Providing clear and accurate information and guidance to students on programme processes including assessments, appeals and progression.
- Liaising with internal teams to ensure a consistent and positive student experience and contribute to the continuous improvement of pastoral provision.
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What we’re looking for
To be successful in this role you will need to have a proven track record in the following areas:
- Ability to maintain confidentiality and exercise good judgement
- Confidence using digital platforms: Power BI, Teams, Excel, Online forms, Outlook
- Strong interpersonal skills and good verbal and written communication
- Strong organisational skills with ability to manage a caseload
- Knowledge of student support structures and academic processes
- Ability to evaluate risk, exercise professional judgement, identify the correct referral point and respond in a timely manner
- A positive student-centred approach with focus on the student experience
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How will this process work?
The interview process for this position will consist of the following stages:
- Competency style interview with two team members – 60 minutes
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices
BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.
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