London Borough of Waltham Forest
Senior Programme Manager (Housing Options)
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Senior Programme Manager (Housing Options)
Organisation
London Borough of Waltham Forest
Role Details
Job Title: Senior Programme Manager (Housing Options)
Salary: £68,784 – £72,399 (PO10) Contract Type: Full-time/Fixed Term (12 months) Hours: 36 per week Deadline: 24/07/2026 Proposed Interviews: TBC Reference: 2159
About Us
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough driven by creativity and resident needs, offering innovative ways to build our communities. Our Council is:
- Resident-focused
- Insight-led
- Digitally driven
- Commercially minded
We are one of the Mayor of London’s Good Work Standard employers, reflecting our commitment to:
- Fair pay and conditions
- Workplace well-being
- Skills/progression support
- Diversity/recruitment equality
Our preference is for online applications. If you have a disability and require alternative support, contact: recruitment@walthamforest.gov.uk
About the Role
The London Borough of Waltham Forest is seeking an experienced Senior Programme Manager (Housing Options) to lead delivery of the Streetscape Housing Options Workstream within its Housing Digital Programme.
Key Aspects:
- Transform digital experiences for residents and staff across complex programmes (design to implementation).
- Oversee cross-functional teams, ensuring on-time/delivery, budget adherence and best-practice governance.
- Act as the resident-focused, senior advisor on complex/controversial issues.
- Build enduring relationships with residents, directors, partners and external teams (e.g. third-party software suppliers).
Target Candidates:
- Strategic and delivery-focused programme managers with social housing/digital change experience.
- Proven ability in stakeholder management, delivery leadership, and turning-first resident-focused innovation.
- Essentially skilled in large-scale political awareness and portfolio risk-mitigation.
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Sponsorship Note: The Council is a Home Office–licensed sponsor but this role requires existing UK work authorisation.
Key Responsibilities
- Lead service requirements analysis and business-case development for digital projects.
- Guide Housing services in close partnership with corporate Digital/Technology teams.
- Manage digital transformation programmes, including Choice-based Lettings (CBL) procurement.
- Build and maintain relationships among senior stakeholders (Residents, Directors, partners, and external vendors).
- Exercise insightful judgment in politically-conscious service scenarios.
- Champion continuous improvement, innovation, and service transformation.
- Ensure clear communication and program reporting across all levels.
Qualifications & Experience
Essential:
- Proven experience managing complex programmes/portfolios in housing options/connected systems, covering:
- Waiting lists, allocations, homelessness, temporary accommodation.
- Authority-neutral flexibility to influence cross-team priorities.
- Résident-focused stakeholder engagement skills.
- Demonstrated ability to address contentious, politically-sensitive issues.
- Capacity to handle fast-paced, multi-priority workloads (demonstrable under pressure).
Desirable:
- Degree/certificate or equivalent experience.
- Certification in project management, including:
- PRINCE2
- MSP
- Agile methodologies
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Terms & Conditions
- Satisfactory references and CIFAS identity checks required.
- Declaration of interest submissions mandatory.
How to Apply
Submit an application online, including a 1-page statement outlining your fit for the role.
Applications can close early, so submit ASAP. Quest confirmation may proceed anonymously initially to reduce bias.
Need help?
- Flexible-work discussions: Contact the interview panel or discuss during interviews.
- Technical issues: recruitment@walthamforest.gov.uk
Equal Opportunity Employer
Waltham Forest is equal-opportunity-focused via statutory enforcement and best practices. Our policies prioritise:
- Equality of opportunity.
- Anti-discrimination and intolerance.
- Workforce diversity (rescaling our community representation at all levels).
- Service excellence in terms of equity and accessibility.
We employ residents here, but principle-based recruitment. Interviews will assess anonymised applications pre-evaluation.
For internal applicants (grades up to SO2), self-declared disabilities are prioritised within the Disability Confident Scheme.
Contact Information
Questions? Tom Iliffe, Head of Housing Digital Programme, tom.iliffe@walthamforest.gov.uk
Technical issues? Recruitment Team, recruitment@walthamforest.gov.uk
Fraud Awareness Notice
- Valid listings appear only via this website or official platforms (e.g. Jobsgopublic).
- Never pay for Waltham Forest job posts.
- Rarely shared personal or financial data as part of recruitment. Verify all new messages.
- Report defined concerns: fraud@walthamforest.gov.uk
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