Surrey County Council
Senior Programme Support and Quality Officer
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The starting salary for this role is £48,698 per annum, working 36 hours per week.
This role is a fixed term contract opportunity up until March 2029.
We are looking for an exceptional person to join our Economy and Growth team to take a lead role in ensuring our supported employment services work to a high quality, and meet our grant funding requirements.
You will be expected to attend the office one day a week in Woodhatch Place, Reigate (usually Tuesday). You will report directly into the Supported Employment Services Manager and you will be expected to work horizontally across the wider Economy & Growth function of over 80 people.
Our Offer to You
- 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer’s leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
About The Team
Surrey County Council established a new service within our Economy and Growth team to deliver supported employment programmes, including Connect to Work and WorkWell. We are now growing the team, and this is an exciting opportunity to be help deliver the best results for Surrey businesses and residents by contributing to a capable and competent local workforce.
Connect to Work and WorkWell are key elements of our Get Surrey Working plan, and part of a broader range of programmes managed by the Economy and Growth team aimed at addressing skills gaps, responding to employer need and driving local growth. The Senior Quality and Programme Support Officer will work across the whole Economy and Growth team to ensure the best outcomes are delivered for our residents.
We are committed to the cross-team consolidation of activity across our area of work and therefore the full integration of these programmes, both with each other and into the wider team, is the fundamental principle on which the post will operate. By working in this way, you will lead the delivery of seamless employment support services through a single coherent front door of support for residents, businesses and employers.
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About The Role
As the Senior Quality and Programme Support Officer, you will support the Supported Employment Services manager to set and monitor adherence to service standards for Connect to Work and WorkWell. You will also lead on ensuring that our Connect to Work programme meets the fidelity expectations for both our in-house IPS service as well as our outsourced SEQF provision.
You will manage a small team of Programme Support Officers to ensure that data is correctly captured and reported. You will also support our in-house IPS and outsourced SEQF provisions to prepare for fidelity audits. This will involve leading on self-assessments of both services, reviewing evidence provided and producing feedback to the services on how to improve their alignment with fidelity.
In addition, you will support Team Leaders across our Supported Employment function with caseload reviews to identify areas for continuous improvement. They will also provide training and support to frontline staff on delivering high-quality and fidelity compliant services.
Shortlisting Criteria
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
- Success in driving continuous improvement in supported employment programmes, and a demonstrable ability to motivate teams to achieve excellent results.
- In-depth understanding of the IPS and SEQF fidelity scales, and the ability to translate this understanding into supporting a team to prepare for self-assessments and external audits.
- The ability to analyse and interpret data, and to produce clear and actionable reports, translating complex information into clear and concise communications.
- The ability to use a customer relationship management system effectively, ensuring adherence to data protection and data security best practice.
To apply, please send a copy of your CV and outline your experience and suitability for the role responding to these three questions:
- Outline your experience of driving continuous improvement within a supported employment setting, demonstrating how your approach enabled a team to work together to deliver excellent customer service.
- Outline your knowledge of the IPS and SEQF frameworks and how you would use this to support our services to prepare for self-assessments and external fidelity audits.
- Outline your experience of working with complex data to produce actionable reports, setting out the impact this work had.
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Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Catia Domingies by e-mail at catia.domingues@surreycc.gov.uk.
The job advert closes on 9th August 2026 with interviews planned for the following week. We reserve the right to close the advert sooner if we receive a high number of applications.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
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