StoryTerrace
Senior Project Editor
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👋 About Us
StoryTerrace turns life stories into books using its proprietary software platform, Bookmaker. We are the market leader for ghostwritten memoirs in the UK and the US. Our fast-growing PRO line focuses on thought leadership books for public speakers and C-level executives.
💼 About the Role
We're looking for a highly organised, client-focused Senior Editorial Project Manager to lead book projects from kickoff to publication across both our premium PRO and Classic lines. This is a strategic, client-facing role where you'll manage complex creative productions, coordinate multi-stakeholder teams, and deliver an exceptional publishing experience while driving commercial outcomes across your portfolio.
At its core, the Project Manager safeguards the integrity of the process, not the prose: creating the structure and accountability that allow all contributors to do their best work while keeping the project on track.
🔥 Key Responsibilities
- Plan, prioritise, and balance 60–80 concurrent projects, managing the full timeline across editorial, production, and design phases for both PRO and Classic lines.
- Act as the primary contact and operational liaison between the client, strategist (PRO), writer, development editor (PRO), designer, copyeditor, typesetter, and internal team.
- Build trusted relationships with clients via phone and email, acting as a calm, confident, and empathetic guide throughout their journey.
- Drive client satisfaction, retention, and advocacy handling complex conversations, sensitive subject matter, and emotionally charged feedback with professionalism and emotional intelligence.
- Identify, present, and close upgrade opportunities within your project portfolio, with a genuine commercial awareness of the value you're managing.
- Troubleshoot challenges that arise during production, identify practical solutions, and escalate where necessary.
- Ensure final outputs meet StoryTerrace's editorial and production benchmarks (without being a hands-on editor).
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😊 About You
- At least 3–4 years of project management experience, ideally in publishing, media, or a content-led environment though we'll consider strong candidates from other fast-paced client-facing backgrounds.
- Proven ability to manage multiple concurrent stakeholders, timelines, and competing priorities without dropping the ball.
- Strong customer-facing experience, with confidence navigating nuanced, emotionally complex client situations.
- Commercial awareness - you understand the value of a client relationship and can identify and support upsell opportunities naturally and credibly.
- A Bachelor's or Master's in English, Creative Writing, or a related field is strongly preferred; excellent written English is essential.
- Comfortable with systems, new technologies, and AI-enabled tools.
- Proactive problem solver, calm under pressure, and confident working independently in a fast-moving scale-up environment.
- Collaborative, adaptable, and motivated by delivering meaningful outcomes.
- Must be based in and eligible to work in the UK.
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⛳️ Compensation, Perks & Benefits
- Annual base salary £34,000 plus bonus and commission scheme
- Hybrid role with 1 office day per week (Aldgate, London)
- 25 vacation days + 8 bank holidays
- Pension (4% employer + 4% employee)
- Private healthcare
- A genuinely meaningful product with real emotional impact
- A collaborative, mission-driven culture in an international scale-up environment
🤝 Join Us
At StoryTerrace, we're as passionate about our people as we are about our product. We believe in hiring for heart and drive, and we're committed to building a team that reflects a wide range of backgrounds and experiences.
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