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Senior Project Manager
Senior Project Manager (Service Transformation)
Contract: 6 – 9 months
Location: Remote (UK)
About the Role
The Senior Project Manager (Service Transformation) is accountable for the end-to-end delivery of one or more critical projects/workstreams within the Transformation Programme. Reporting to the Programme Director, this role ensures on-time execution, adherence to scope, and alignment with programme goals, ultimately driving transformational success.
The role bridges strategy and delivery, translating programme plans into execution-ready activities, fostering cross-functional collaboration, control, and stakeholder alignment.
Core Responsibilities
Project Delivery Ownership
- Oversees full lifecycle project delivery, from initiation to closure
- Develops and sustains detailed project schedules, timelines, and deliverables
- Ensures active alignment with:
- Programme priorities
- Project scope/objectives
- Quality standards and deadlines
- Proactively identifies and addresses dependencies between projects/streams
Planning & Execution Management
- Defines clear project scope, success criteria, and deliverables
- Decomposes complex programme objectives into actionable plans/activities
- Monitors progress against the programme roadmap, ensuring synchronicity
- Optimises resource allocation and utilisation to support delivery
- Enforces coherent cross-functional execution, addressing interface risks
Risk & Issue Management
- Proactively anticipates, assesses, and mitigates project-level risks
- Develops contingency plans and tracks risk trends
- Escalates critical blockers promptly to the Programme Director
- Ensures rapid, accountable problem-solving across teams
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Stakeholder Management
- Engages diverse stakeholders across functions/regions for clarity and buy-in
- Maintains alignment on roles, responsibilities, and deliverables
- Delivers timely, structured updates to stakeholders on progress/risks
- Facilitates ownership-based decision-making, escalating as required
Reporting & Governance
- Produces accurate, standard-aligned reporting to PMO/Prog. Director
- Ensures data integrity in project records and KPIs
- Supports programme governance through compliance and reporting cycles
- Prepares compelling briefing materials for reviews
Change & Adoption Support
- Aligns delivery plans with Change teams for actionable roadmaps
- Supports the transition of change initiatives at project-level
- Identifies business readiness risks tied to adoption
- Ensures embedded implementation of deliverables
Collaboration & Coordination
- Orchestrates matrix teams, SMEs, and external partners
- Cultivates ownership and accountability in cross-functional delivery
- Clarifies roles/responsibilities to eliminate ambiguity
- Embraces a results-driven culture under evolving timelines
Key Requirements
Technical Proficiencies
-
Expertise in:
- Project planning, tracking, and execution
- Risk management under uncertainty
- Dependency resolution across streams
- Resource and budget monitoring
-
Methodology experience (with a trackable certification preferred):
- PMI®, PRINCE2®, Agile (Scaled, DevOps, or hybrid)
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Behavioral Skills
-
Execution-first mindset: Demonstrated ability to "push delivery forward" in the face of ambiguity
-
Scupper mindset: Proactively systems-thinking to solve blockers
-
Communicator: Adapts tone for stakeholders from executives to operators
-
Detail-oriented yet strategic: Spots nuances while maintaining big-picture coherence
Experience
- 10+ years in project/portfolio management, ideally with:
- Transformation/operational complexity (scaling systems, functions, or workflows)
- Multi-disciplinary governance (matrix structures, geopolitical/stakeholder geography)
- History of successfully delivering cross-functional results under tightening deadlines
- Prior programme support/contact—preferable within tech/operations at scale
Keyproveable Impact
- Delivery records of: ✅ On-time execution ✅ Scope/quality integrity ✅ Risk issue closure (FORM: Frequency + Outcome) ✅ Stakeholder behaviour change in delivery effectiveness
- Non-negotiable: Rigour in producing credible, actionable reporting data
Team Interactions
Coordinates daily/weekly with:
- Operational/systems stakeholders ( 자신은 interim and future states)
- Finance/data teams (cost/benefit tracking)
- Note: Leverages governance tools (Jira, MS Project) and involvement tools for decisions
"For a delivered project, don’t just say ‘on time’—say ‘envelope-clearing improvement in X efficiency metric.’"
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