Senior Project Manager, Client Change Management

Senior Project Manager, Client Change Management – 12 Month Secondment If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. We are currently seeking an experienced professional to join our team in the role of Senior Project Manager, Client Change Management. Join HSBC Global Payments Solutions (GPS) as a Senior Project Manager, Client Change Management, within our Client Connectivity team. At HSBC, our GPS Client Connectivity team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions. The role of Senior Project Manager in Client Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll lead the charge in onboarding clients onto our channels and solutions, ensuring seamless transitions and driving satisfaction, and will manage several top-tier clients yourself. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. In this role you will: Lead and manage multiple complex projects to onboard clients to for varied Products, including Liquidity, NgVAM, HSBC Digital Channels (HSBCnet, Treasury API, H2H and SwiftNet). Provide pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions. Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively. Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction. Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond. Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery. Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed. Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders. To be successful in this role you should meet the following requirements: Proficiency in Payments and Liquidity product knowledge. Extensive experience in building effective client relationships and stakeholder management. Previous project management experience and/or relevant qualifications. Familiarity with design thinking principles. Ability to manage competing deadlines effectively in real-time. Excellent communication and influencing skills. To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.