Arthur Recruitment
Senior Project Manager
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Senior Business Change Project Manager
Location: London
Working Pattern: Full-time, Hybrid (2–3 days per week in the office)
About the Role
We are seeking an experienced Senior Business Change Project Manager to join a leading organisation within the specialty insurance sector. This role will play a key part in delivering strategic transformation initiatives across a global change portfolio, supporting business improvements and embedding sustainable change across the organisation.
Working closely with senior stakeholders and business functions, you will lead change initiatives from initial definition through to successful implementation. You will be responsible for understanding business needs, assessing impacts, shaping delivery approaches, and ensuring changes are effectively adopted across the organisation.
This role is ideal for an experienced change professional who combines strong business change capability with proven project delivery experience and enjoys working collaboratively across complex, multi-functional environments.
Key Responsibilities
- Lead end-to-end business change initiatives, ensuring successful delivery of transformation projects aligned to strategic business objectives.
- Work with stakeholders to understand business challenges, define desired outcomes, and translate requirements into effective change solutions.
- Own change delivery activities across assigned projects, ensuring appropriate planning, governance, and successful implementation.
- Conduct change impact assessments, identifying affected stakeholders, processes, systems, and operational areas.
- Develop and execute change strategies, supporting business readiness, adoption, and transition into new ways of working.
- Partner with business leaders and subject matter experts to understand current state challenges and define future state requirements.
- Support the development of project roadmaps, plans, milestones, and delivery approaches.
- Coordinate business readiness activities, including communications, training, engagement, and adoption planning.
- Facilitate workshops and working sessions with senior stakeholders, operational teams, and functional experts.
- Manage stakeholder relationships across multiple business areas, ensuring alignment and effective decision-making.
- Identify and manage risks, issues, dependencies, and barriers to successful change adoption.
- Monitor progress, measure outcomes, and provide clear reporting on change delivery, readiness, and business impact.
- Ensure change activities are delivered in line with agreed governance frameworks and quality standards.
- Collaborate with Programme Managers, Project Managers, Business Analysts, Technology teams, and other change professionals to deliver successful outcomes.
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Essential Skills and Experience
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- Significant experience delivering business change, transformation, or organisational improvement initiatives within the insurance sector.
- Proven experience leading complex change programmes or projects involving multiple business functions and stakeholders.
- Strong understanding of change management principles, methodologies, and best practice approaches.
- Experience supporting transformation initiatives within specialty insurance, commercial insurance, or the Lloyd’s market.
- Demonstrable ability to understand business processes, identify impacts, and support the implementation of new ways of working.
- Strong stakeholder engagement and influencing skills, with experience working with senior leadership teams.
- Experience managing change across functions such as Underwriting, Claims, Finance, Technology, Operations, HR, Legal, or other corporate areas.
- Ability to operate effectively within complex, fast-paced environments with competing priorities.
- Strong communication skills, with the ability to adapt messaging for different audiences across all levels of an organisation.
- Experience working alongside project delivery teams and using recognised project management methodologies, including Agile, Scrum, Waterfall, or hybrid approaches.
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